Retention Manager (iGaming)

We’re Hiring: Retention Manager | iGaming / Fintech

La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.

We’re looking for a Retention Manager to join our international fintech team and take ownership of merchant retention, portfolio growth, and long-term client relationships.

If you understand payments, know how to spot churn risks before they become a problem, and can turn existing merchant relationships into sustainable growth, we’d like to hear from you.

What you’ll do:

• Manage and develop relationships with existing merchants

• Monitor merchant activity, transaction volumes, revenue, and payment performance

• Identify churn risks and build retention plans for at-risk accounts

• Reactivate inactive or declining merchants

• Identify upsell and cross-sell opportunities

• Help merchants increase volumes and expand their use of our payment solutions

• Coordinate with Sales, Finance, Analytics, Technical Support, Compliance, and Operations

• Handle merchant escalations and drive issues through to resolution

• Track portfolio performance and report on retention, churn, reactivation, and growth

What we’re looking for:

• 2+ years in Retention, Account Management, Customer Success, Sales, or Business Development

• Experience in iGaming, fintech, PSPs, acquiring, payment processing, high-risk payments, or related industries

• Strong commercial mindset and confidence working with numbers

• Good understanding of transaction volumes, conversion/approval rates, and payment performance

• Strong negotiation and relationship management skills

• Proactive approach: you don’t wait for a merchant to tell you they’re leaving

• Professional English

• Strong Excel / Google Sheets and CRM skills

Your key KPIs will include:

Merchant retention • Revenue retention • Churn reduction • TPV/turnover growth • Reactivation • Upsell & cross-sell • Portfolio revenue growth

We’re looking for someone who can combine strong merchant relationships with data and commercial thinking.

You’ll have real ownership of your portfolio and a clear goal: keep valuable xghoner merchants active, growing, and engaged with us.

What we offer:

• 100% remote work

• Competitive salary + performance-based bonuses tied to clear and measurable results

• A strong international team with solid expertise in fintech, payments, and iGaming

• Direct communication and quick decision-making without unnecessary bureaucracy

• Real ownership of your merchant portfolio and the freedom to influence results

• Opportunity to work with international merchants, markets, and payment solutions

• Professional growth in a fast-moving fintech environment

• A role where your impact on retention, revenue, and portfolio growth is visible and recognized