Hospitality Director

We are looking for an experienced and service-oriented Hotel Director to oversee the day-to-day operations of the establishment, ensuring an exceptional experience for residents and guests while maintaining the highest standards of service and operational excellence.

Key Responsibilities:

• Oversee the daily operations and overall management of the establishment.
• Ensure a consistently high level of personalised and discreet service.
• Coordinate housekeeping, maintenance, security, catering, and other household services.
• Manage and coordinate external suppliers, contractors, and service providers.
• Supervise, support, and motivate the team.
• Coordinate staff schedules, daily tasks, and operational requirements.
• Ensure the property is maintained to the highest standards of cleanliness, presentation, and functionality.
• Manage residents’ and guests’ requests, enquiries, and complaints in a professional and timely manner.
• Coordinate arrivals, departures, events, special occasions, and personalised requests.
• Assist with travel arrangements, transportation, reservations, and other lifestyle requirements when needed.
• Monitor household inventory, purchasing, and supplies.
• Manage budgets, expenses, invoices, and operational costs where required.
• Ensure compliance with health and safety standards and household procedures.
• Maintain strict confidentiality and discretion regarding residents, guests, and the household.
• Anticipate residents’ needs and proactively identify opportunities to enhance their experience.
• Build and maintain strong relationships with residents, staff, suppliers, and trusted service providers.
• Support the Principal and/or Family Office with day-to-day operational requirements.
• Be available to respond to urgent situations and operational matters when required.

Requirements:

• Previous experience in luxury hospitality, private residences, hotel management, guest relations, or a similar high-end service environment.
• Strong leadership and people-management skills.
• Excellent communication and interpersonal skills.
• Highly organised, detail-oriented, and proactive.
• Strong problem-solving and decision-making abilities.
• Professional, discreet, and trustworthy approach.
• Excellent customer service and relationship-management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong knowledge of luxury service standards and attention to detail.
• Fluent English is required; additional languages are highly valued.
• Flexibility regarding working hours and availability when required.

If you are interested, please send your Cv.

Thanks!