Reservation Agent

Description

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Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 81 venues in 22 countries with a commitment to delivering authentic and diverse hospitality experiences that bring people together worldwide.

We are looking for a Reservation Agent to join our team at METT Hotel & Beach Resort Marbella - Estepona (Spain).

Main Responsibilities

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• Handle client and travel agency requests with a proactive sales approach, ensuring a seamless and personalized experience.
  
• Manage individual and group reservations, ensuring efficient and high-quality service.
  
• Provide accurate information regarding rates, availability, and hotel services.
  
• Coordinate with other departments to ensure a smooth guest journey.
  
• Maximize upselling opportunities and optimize hotel occupancy.
  

Qualifications

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• Minimum 1 year of experience in the hospitality industry, preferably in a similar role.
  
• Languages: Fluent in English and Spanish. Additional languages such as Arabic, French, or German are highly valued.
  
• Strong communication skills and attention to detail.
  
• Ability to work in a fast-paced, customer-focused environment.
  
• Knowledge of hotel reservation and management systems (Opera, Fidelio, or similar).
  

Benefits

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• Competitive salary above industry standards.
  
• Exclusive discounts across all Sunset Hospitality Group venues.
  
• Career growth opportunities within an international hospitality company. xghoner
  
• Continuous training tailored to professional development.
  

You can learn more about our company: & J-18808-Ljbffr