Customer Service Agent – French Speaking
At Acertto Talent Linkers, we specialize in the recruitment of highly qualified professionals at an international level. You can find our job openings at .
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We are currently seeking Customer Service Agents for an international company operating in a digital and service-oriented environment. This role will be part of a growing customer service operation based in Valencia, supporting multiple European markets within an international and collaborative environment.
The selected candidates will play a key role in delivering a high-quality customer experience, acting as the first point of contact for customers and contributing to the continuous improvement of service quality as the company scales its operations.
Main Responsibilities
- Manage customer requests and incidents via phone, email, chat and other digital communication channels
- Deliver clear, professional and solution-oriented support to customers and service providers
- Ensure issues are resolved efficiently while maintaining a high level of customer satisfaction
- Monitor the quality of services delivered on the platform and take appropriate action when standards are not met
- Apply internal procedures and service guidelines to guarantee consistency and quality
- Accurately record customer interactions, cases and outcomes in CRM and support tools
- Escalate complex or sensitive situations to senior team members when required
- Work closely with internal teams to ensure effective case resolution
- Share customer insights and recurring issues to support continuous service improvement
Requirements
- Native or fluent French, with professional proficiency in English
- Minimum 3 years of experience in customer service, customer support or customer success roles
- Strong communication skills, both verbal and written
- Customer-oriented mindset with attention to detail and service quality
- Ability to remain calm and professional in high-pressure situations
- Comfortable working with digital tools, CRM systems and support platforms
- Interest in working in a fast-growing, technology-driven environment
- Spanish is a plus
At Acertto Talent Linkers, we strongly believe in diversity and inclusion. xghoner We recruit exclusively based on talent, with no distinction of gender, age, origin, religion or orientation.
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