Customer Service Representative with Dutch and English (Part-Time Morning 25hrs)

Customer Service Representative with Dutch and English (Part-Time Morning 25hrs)

Our Client - New Balance: Born to Move. New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

Responsibilities

• Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
• Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
• Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
• Product expertise: Develop a deep understanding of our client's products and services.
• Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
• Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.

Qualifications

• Fluency in Dutch: Demonstrated by exceptional grammar and spelling.
• Advanced English Proficiency: Excellent written and spoken English communication.
• Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
• Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
• Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
• Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.

Benefits

• Start Date: September/October 2025
• Hours: 25 hours/week
• Work Schedule: Monday to Friday from 9:30 am to 2:30 pm
• Salary: €12.692 gross per year
• Holidays: 24 working holidays (pro-rata)
• Work Model: Hybrid (6 days per month at the office)
• Training: Monday to Friday from 10:00 am to 7:00 pm
• Office Location: Barcelona (La Sagrera)
• Additional Perks:
• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn learning and certifications. xghoner
• Referral Program: Bring a friend and get a referral bonus.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Customer Service
• Industries: Consumer Services

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