CX Account Manager Spanish Market

Hello!

La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.

At Factorial we're looking for a new Account Manager for the Spanish Market to help us support and scale our Costumer Experience team to the next level.

As an Account Manager, you will be responsible for managing and growing your own portfolio of customers, building long-term relationships and identifying new business opportunities.

Your main goal will be to grow your accounts through upselling and cross-selling, helping our customers centralize more of their processes within Factorial and get the most value out of our platform.

To achieve this, we don’t expect a reactive approach to customer management. We want you to understand their business, ask the right questions, identify their needs and turn them into growth opportunities.

Ready to be part of the challenge?

About the team

Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.

What you'll do

Grow your portfolio

- Own the growth of your portfolio by identifying and closing upselling and cross-selling opportunities.

- Identify which Factorial products and features can bring additional value to each customer.

- Help customers increase their use of Factorial and centralize more of their processes within the platform.

- Manage the full cycle of expansion opportunities, from identifying the need to closing the deal.

Manage your accounts consultatively

- Build strong relationships with your customers and understand their business, goals and key challenges.

- Hold regular meetings to follow up, build engagement, share product updates and, above all, discover new needs.

- Ask the right questions to understand what is happening within each account and identify where we can add more value.

- Act as a strategic partner for your customers, recommending the Factorial solutions that best fit their needs.

Analyze your portfolio and build a strategy

- Proactively analyze your portfolio to identify growth opportunities, risks and areas for improvement.

- Build an action plan for each account, prioritizing where to invest your time and which actions to take.

- Track key indicators such as product adoption, expansion potential, commercial opportunities, renewals and churn risk.

- Take ownership of understanding your portfolio, its potential and making data-driven decisions.

Drive product adoption and retention

- Make sure customers are using Factorial and getting the maximum value from the platform.

- Identify friction points or churn risks early and work on action plans to address them.

- Understand that strong product adoption is key to both customer satisfaction and creating new growth opportunities.

What are we looking for?

- At least 1 year of experience managing B2B customer portfolios.

- Experience in upselling, cross-selling and/or account expansion.

- Experience working with commercial targets and KPIs.

- Ability to analyze a portfolio, identify opportunities and build action plans.

- A proactive, autonomous and results-oriented mindset.

- Strong communication skills and the ability to build trusted relationships with customers.

- Ability to ask the right questions, understand customer needs and provide solutions through a consultative approach.

- Ability to manage multiple priorities and work effectively as part of a team.

- Native or professional-level Spanish and professional English, as we are an international company.

Bonus Points:

- Experience in SaaS, technology, Human Resources or Payroll.

- Experience in full-cycle B2B sales.

- Experience managing renewal and retention processes.

What do we expect from an Account Manager at Factorial?

We’re looking for people who don’t simply react to customer requests, but are able to anticipate needs, uncover new opportunities and drive account growth.

If you’re motivated by owning a portfolio, working consultatively with your customers and growing accounts through upselling and cross-selling, we’d love to hear from you!

Perks of being part of Factorial

- High growth, multicultural and friendly environment

- Healthy life with Wellhub (Gyms, pools, outdoor classes)

- Save expenses with Cobee

- Language classes

- Breakfast in the office and organic fruit

- Food discounts with Nora

- Pet Friendly

- Much more that we'll spill during the interview process

About Factorial

At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Our values

- We own it: We take responsibility for every project. We make decisions, not excuses.

- We learn and teach: We're dedicated to learning something new every day and, above all, share it.

- We partner: Every decision is a team decision. We trust each other.

- We grow fast: We act fast. We think that the worst mistake is not learning from them.

Want to learn more about us? Check our website!

About the selection process

1. 30’ People Interview : Let’s meet! You will speak with our HR team about your experience and aspirations. Let’s see if we match

2. 30’ Team Lead Interview : Meet your next Team Lead! You will share best practices, ways of working and knowledge with our Team Lead. Let’s see if we can work together!

3. 1h Roleplay : Show us your hard skills. xghoner This is your moment to shine and let us know what could you bring to the table. *This step needs a preparation before the interview and it’s a key part in the process