Strategic Account Executive

About Us

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HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard-to-reach, high-value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our "global approach, local touch" philosophy

Job Summary

The Strategic Account Executive is a key partner to the Account Owner, ensuring the smooth execution, performance, and management of high-volume, multi-market accounts within a bedbank wholesale environment. Acting as the operational backbone of the account, this role combines operational ownership, analytical support, cross-functional coordination, and continuous improvement to drive efficiency, improve decision-making, and enhance account performance. The role is designed to free up the Account Owner from day-to-day operational workload, enabling a greater focus on strategic client management and business growth.

Key Responsibilities

• Own and manage day-to-day account operations, ensuring timely execution and follow-up of all requests.
• Act as the primary coordination point between Sales, Sourcing, Pricing, Operations, and Finance teams.
• Maintain expertise in Salesforce, One Mapping, Search Simulator, Mitra, and other commercial tools.
• Monitor account performance, identify trends, risks, and opportunities, and support data-driven decision-making.
• Prepare performance reports, analysis, business reviews, and client presentations.
• Generate actionable insights and proactively recommend improvements to account performance, processes, and efficiency.
• Partner closely with the Account Owner, anticipating needs and ensuring execution readiness.
• Ensure CRM accuracy, reporting consistency, and effective action tracking.
• Support continuous improvement initiatives that increase execution quality, speed, and operational effectiveness.

Skills and Experience

• 3+ years' experience in account operations, sales support, commercial support, or related roles.
• Strong analytical skills with the ability to interpret data and generate business insights.
• Experience with CRM systems, preferably Salesforce.
• Advanced Excel and reporting capabilities.
• Strong stakeholder management and cross-functional coordination skills.
• Experience within travel, hospitality, bedbank, wholesale, or platform-based environments is an advantage.
• Highly organized with strong attention to detail.
• Proactive, curious, and solutions-oriented.
• Comfortable working in a tandem support role while influencing stakeholders.
• Eager to learn, grow, and take on increasing commercial responsibility.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. xghoner Join us and be part of a team where diversity and equal opportunities really do make a difference.