CRM & Omnichannel Manager – E-commerce, Revenue & AI

At Netenders, a global leader in wholesale blank apparel, you'll own the full customer lifecycle, connecting Marketing, Sales and Customer Service into one revenue engine. Your mission: turn CRM into a measurable growth driver, powered by AI.

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Your day-to-day:

• Run and optimize Klaviyo flows, Salesforce lead scoring, and loyalty/retention programs
• Build AI-driven workflows: lead scoring, segmentation, next-best-action, predictive reactivation
• Oversee phone channels : call tracking, missed-call recovery, lead attribution
• Turn customer data into personalization, reporting, and revenue
• Own your numbers: conversion, repeat purchase, AOV, CLV, response times

Your profile:

• Strong hands-on experience with Klaviyo (or equivalent) and Salesforce
• Practical use of AI in CRM/marketing (Agentforce, Einstein, ChatGPT or similar)
• E-commerce background, ideally with telephony/call tracking exposure (e.g. Aircall)
• Analytical, hands-on, comfortable owning strategy from design to results
• Fluent English; other European languages a plus

What success looks like:

Faster lead response, higher quote-to-order conversion (target: 20%), stronger repeat purchase and xcskxlj loyalty revenue, all measurable, all yours to own.

What we offer:

• Competitive salary + performance-based bonus, depending on experience.
• Hybrid setup, with 16 home office days per quarter
• 23 vacation days
• Meal vouchers Health insurance Gym access
• Friday brunch Quarterly team buildings
• Nice office in central Barcelona Pet-friendly office

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