Technical Support - Saas

About Signaturit Group, a Namirial CompanySignaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing.As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet).Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia —the group combines global reach with local proximity to offer direct service to businesses and public administrations. What you will do at Signaturit Group, A Namirial Company Monitor synchronizations and automatic notificationsManage and resolve technical incidentsWeekly internal follow-up meetings to set prioritiesEnvironment monitoring, log review, and SQL queriesRemote connection to client serversConfigure tools and resolve initial product issuesEnvironment setup based on client needs Installation and configuration of system components Implementation of integrations with other systemsAuthentication management (LDAP, SAML, SSO, Databases)License and permission managementMeetings and clarifications with clients regarding integration questionsCollaborate in maintaining responsibilities within the organization’s IntegratedManagement System Understand and applyQuality and Information Security policies (ISO/IEC 27001 and ENS)Comply with Environmental Policy guidelinesFollow Business Continuity procedures o If assigned a trusted role, assume the tasks and responsibilities defined for that roleWhat we believe should contribute to your success in this context Advanced Vocational Training in IT and/or experience in a similar position - 2 years would be ideal.Pragmatism & Ownership: Ability to find effective, maintainable solutions to complex problems and take ownership of the delivered features.Effective Communication: Clear and concise communication, both written and verbal.Adaptability: Ability to quickly switch context and adapt to evolving technical requirements and product needs.Spanish and English are mandatoryIndicative Interview Process (may vary if needed, but we'll try our best to anticipate and inform):HR Discovery Call (30 min)1st interview with our business (direct report)Business casePersonnality online assessment + feedback2nd interview with our business & business case feedbacReference checkWhy Join Us ðð½ Flexible hybrid work set up Flexible working hoursSummer intensive working scheduleIntensive workday on Fridays (all year long) Health Insurance 100% for you and your kidsð½️ Flexible benefits (Coverflex) Access to LinkedIn Learning Platform Celebrate your birthday with a day offð» Permanent role Indicative salary Range: 22/24K basic per year -Join Our VisionBe part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.ð½ For more information, explore our website and discover how you can contribute to our mission.We are looking forward to meeting you!* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.