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Management en Red
Customer SuccessManagement en Red • Málaga, Spain
Customer Success

Customer Success

Management en Red • Málaga, Spain
Hace 6 días
Descripción del trabajo

Customer Success Specialist – HR Tech (Málaga)

Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación.

Nuestro cliente, una HR tech, se encuentra en la búsqueda de un/una Customer Success Specialist para incorporarse a su equipo en Málaga.


Buscamos una persona resolutiva, empática y con verdadera vocación de servicio, capaz de acompañar a los clientes en cada etapa de su experiencia con la plataforma. Valoramos a alguien que disfrute construir procesos de soporte desde cero, en una etapa temprana de la compañía, y que sepa combinar atención al detalle con capacidad de aprendizaje rápido sobre un producto en constante evolución.


Responsabilidades principales


  • Atender consultas de los clientes a través de correo electrónico, chat y tickets de soporte, garantizando respuestas oportunas y efectivas.
  • Realizar sesiones de onboarding y capacitación a nuevos usuarios.
  • Guiar a los clientes en el uso de la plataforma y en las mejores prácticas para sus procesos de reclutamiento.
  • Coordinar con los equipos de producto para escalar y resolver incidencias complejas.
  • Documentar problemas y soluciones.
  • Identificar patrones recurrentes en las consultas para proponer mejoras al producto.
  • Contribuir a mantener altos niveles de satisfacción y retención de clientes.


Requisitos


  • Experiencia previa en Recruiting.
  • Experiencia en Atención al cliente.
  • Estudios deseables: Recursos Humanos, Psicología organizacional, Relaciones Laborales.
  • Valorable experiencia con plataformas ATS o software de recursos humanos.
  • Excelentes habilidades de comunicación escrita y verbal en español;
  • Inglés profesional fluido.
  • Portugués deseable.
  • Capacidad de trabajo autónomo, organización y orientación al detalle.
  • Actitud proactiva, empática y con vocación de servicio.


Modalidad y condiciones


  • Posición híbrida, con base en Málaga.
  • Contrato indefinido.
  • Horario fijo. xqbhyrx
  • Se requiere residencia en Málaga.


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Customer Success • Málaga, Spain

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