Senior Account Manager Spain (F/H)
Reporting to the Head of Account Management Europe, you will manage a client portfolio on the Spanish market.
Your responsibilities will include:
Participating in client onboarding:
Project management and coordination with other internal departments (Implementation, Legal, Compliance, and Finance)
Organizing and leading client meetings
Assisting with contract signing
Assisting with the creation of the agent or distributor file
Assisting during the implementation phase
Participating in the follow-up of clients in production
Project management and coordination of the Client relationship:
Organizing and leading monthly/quarterly client meetings
Keeping track of and sharing the client’s news (both externally and within Treezor)
Monitoring tickets and requests to provide solutions
Working as a team and coordinating communication with the client
Ensuring client satisfaction
Upselling services offered by Treezor
Management of additional tasks:
Actively contributing to client satisfaction
Monitoring the client billing process and ensuring there are no payment delays
Keeping up with industry news and client updates
Monitoring KPIs and SLAs
Requirements:
5+ years of experience in an Account Manager role
Strong knowledge of payment, fintech or banking sector is mandatory
Fluent in Spanish (mandatory), in English and/or French
Strong organization skills
Attention to detail, autonomy, and excellent interpersonal skills
Role based in Madrid or Paris
Joining the TREEZOR adventure also means:
An agile, dynamic, and fast-growing environment, with offices in the heart of Paris (near the Arc de Triomphe) and Rennes (near the train station)
Continuous learning opportunities
A collaborative culture where creativity is encouraged
Competitive compensation
A hybrid work model with financial support for setting up your home office
Employee benefits (perks, gift cards, tickets to cultural and sports events, etc.)
Through its hiring practices, Treezor promotes diversity, gender equality in the workplace, and the inclusion of employees with disabilities.
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