German, Spanish-speaking Customer Service Agent
CB Talents SP • Valencia, Spain
Hace 22 horas
Descripción del trabajo
Job Title: German, Spanish-speaking Customer Service Agent
Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.
Location: Valencia, Spain
Work Model: On-site
Schedule: Afternoon (15h-24hr)
About the Role
We are looking for German and Spanish-speaking Customer Service Agents to join a growing team in Valencia. This is an on-site role based in one of Europe's most vibrant capital cities, known for its rich culture, history, and lively atmosphere. You will be the first point of contact for customers, delivering support and resolving queries with professionalism and care.
Responsibilities
- Handle inbound and outbound customer interactions in German and Spanish via phone, email, and/or chat
- Provide accurate, timely, and courteous responses to customer inquiries
- Resolve customer issues efficiently, escalating complex cases when necessary
- Maintain detailed and accurate records of customer interactions in the CRM system
- Meet individual and team performance targets (quality, productivity, and customer satisfaction)
- Stay up to date on product/service knowledge to provide informed support
- Collaborate with team members and supervisors to continuously improve service delivery
Requirements
- Fluent in German (written and spoken) — C1 level or above
- Fluent in Spanish (written and spoken) — C1 level or above
- Previous experience in customer service, call center, or similar client-facing role preferred
- Strong xqbhyrx communication and problem-solving skills
- Comfortable working on-site in Valencia
- EU work authorization required (or valid permit to work in Spain)
- Basic computer literacy (CRM systems, MS Office, or similar tools)
What We Offer
- Competitive compensation package
- On-site role in Valencia
- Opportunities for growth and development
- Supportive team environment
- Training
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