Dutch-Speaking Technical Customer Support Specialist

Dutch-Speaking Technical Customer Support Specialist

Are you fluent in Dutch with a natural affinity for computer technology digital hardware and device troubleshooting We are seeking detail-oriented customer-focused professionals to join our technical service desk in Valencia or Barcelonasupporting consumer and business clients of a leading global Personal Computing and Printing technology manufacturer.
In this role you will assist Dutch-speaking users with hardware diagnostics software setup printing solutions and warranty management.

The Role

• Technical Advisory & Diagnostics: Assist Dutch-speaking clients via phone email and live chat with hardware software printing and laptop/desktop configuration inquiries.
  
• Troubleshooting & Resolution: Walk users step-by-step through technical diagnostics driver installations network/Wi-Fi connection setups and firmware updates.
  
• Warranty & Repair Management: Log hardware defects process warranty claims issue return authorizations and coordinate replacement parts or repair technician dispatches.
  
• Documentation & Escalation: Maintain precise ticket records in CRM systems and escalate complex hardware failures or enterprise network issues to Level-2 engineering teams.
  

Working Model & Location

• Location: Valencia or Barcelona Spain.
  
• Work Model: Modern Office-based setup
  
• Relocation Support: Full Relocation Package Included (for candidates relocating from abroad).
  

Relocation & Accommodation Package

• Relocation Reimbursement: Flight ticket reimbursement following the successful completion of the probation period.
  
• Administrative Setup: Full hands-on assistance with local Spanish administrative procedures

What We Offer

• Salary: Highly competitive base salary tailored to Dutch technical profiles plus language allowances and performance bonuses.
  
• Benefits: Private health and dental insurance meal allowance vouchers and paid corporate hardware/software training.
  
• Workplace Perks: Vibrant office environment featuring collaborative spaces regular social activities and modern breakout zones.
  
• Career Growth: Clear advancement paths into Tier-2 Technical Support Quality Assurance Team Leadership or Technical Account Management.
  

Requirements

• Language Skills: Native or Near-Native proficiency in Dutch (C1/C2) with good working proficiency in English (B2).
  
• Eligibility: Must hold an EU/EEA Passport or a valid Spanish Work/Residence Permit.
  
• Technical Aptitude: Strong familiarity with Windows/macOS operating systems basic computer hardware architecture network connectivity and peripheral devices.
  
• Soft Skills: Patient communication style strong structured problem-solving skills and a customer-first mindset.
  
• Shift Availability: Willingness to work standard operational shifts.
  

Ready to start a rewarding technical support career in Spain Submit your CV in English or Dutch today!

Employment Type : Full Time
Experience: years
Vacancy: 1