Logistics and Dispatch Manager

About Events Arena

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Events Arena is a Barcelona-based B2B travel agency specialising in premium sports and cultural event packages across Europe. As an official distributor for major sports properties (football, F1, MotoGP, rugby, tennis, basketball) we work exclusively with professional clients through long-term partnerships.
The role
You will be in charge of the logistics chain at Events Arena: coordinating event operations, managing client documentation and ensuring clean execution across every package we deliver. This is a hands-on role with real operational ownership and close daily collaboration with our reservations, ticketing and travel sales teams.
You will run your scope autonomously and be the reference point for logistics decisions, including during peak periods.
Responsibilities
Operations & dispatch

Overall supervision of package and event logistics
Coordination of operational deadlines before, during and after each event
Anticipating on-the-ground constraints and managing emergencies proactively
Dispatch planning and allocation across live event files

Vouchers & documentation

Preparation, review and supervision of client vouchers, travel documents and tickets
Preparation and sending of rooming lists to hotel partners
Ensuring document compliance and accuracy across all client files

Internal coordination & supervision

Logistics interface between reservations, ticketing and packages teams
Supervision of one cross-functional intern (bookings/logistics)
Daily monitoring of internal tools with proactive reporting of key operational insights
Contribution to continuous improvement of logistics and supply processes

AI tools & systems

Active use of AI tools (mainly Claude) in day-to-day operations
Collaboration with our development team to identify friction points and adapt internal systems
Testing new AI-powered workflows and supporting their rollout across the team

Requirements

Proven experience in logistics, operations or travel coordination
Strong organisation and anticipation skills
Rigour, precision and operational reliability
Analytical mindset applied to operational data
Genuine autonomy: after training, able to run the function without daily supervision
Clear cross-team communication and a sound sense of priorities under pressure
Comfortable integrating AI tools into internal workflowsFluent in French and English. xcskxlj Spanish is a strong plus.
Looking for a long-term position rather than a short-term step

What we offer

Permanent, full-time contract
Poblenou office, Barcelona (on-site)
40 hours per week, 9:00 to 18:00 with a 1-hour break (flexible as needed)
23 working days of annual leave
Salary based on experience and profile
Variable bonus of up to 20% of gross annual salary, based on individual performance and company results
Structured handover and onboarding period

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