Dutch-Speaking Technical Customer Support Specialist

Dutch-Speaking Technical Customer Support Specialist

Are you fluent in Dutch with a natural affinity for computer technology, digital hardware, and device troubleshooting? We are seeking detail-oriented, customer-focused professionals to join our technical service desk in Valencia or Barcelonasupporting consumer and business clients of a leading global Personal Computing and Printing technology manufacturer.

¿Tiene su CV preparado? Si es así y confía en que este es el puesto ideal para usted, asegúrese de enviar su solicitud lo antes posible.
In this role, you will assist Dutch-speaking users with hardware diagnostics, software setup, printing solutions, and warranty management.

The Role

• Technical Advisory & Diagnostics: Assist Dutch-speaking clients via phone, email, and live chat with hardware, software, printing, and laptop/desktop configuration inquiries.
  
• Troubleshooting & Resolution: Walk users step-by-step through technical diagnostics, driver installations, network/Wi-Fi connection setups, and firmware updates.
  
• Warranty & Repair Management: Log hardware defects, process warranty claims, issue return authorizations, and coordinate replacement parts or repair technician dispatches.
  
• Documentation & Escalation: Maintain precise ticket records in CRM systems and elevate complex hardware failures or enterprise network issues to Level-2 engineering teams.
  

Working Model & Location

• Location: Valencia or Barcelona, Spain.
  
• Work Model: Modern Office-based setup
  
• Relocation Support: Full Relocation Package Included (for candidates relocating from abroad).
  

Relocation & Accommodation Package

• Relocation Reimbursement: Flight ticket reimbursement following the successful completion of the probation period.
  
• Administrative Setup: Full hands-on assistance with local Spanish administrative procedures

What We Offer

• Salary: Highly competitive base salary tailored to Dutch technical profiles, plus language allowances and performance bonuses.
  
• Benefits: Private health and dental insurance, meal allowance vouchers, and paid corporate hardware/software training.
  
• Workplace Perks: Vibrant office environment featuring collaborative spaces, regular social activities, and modern breakout zones.
  
• Career Growth: Clear advancement paths into Tier-2 Technical Support, Quality Assurance, Team Leadership, or Technical Account Management.
  

Requirements

• Language Skills: Native or Near-Native proficiency in Dutch (C1/C2) with good working proficiency in English (B2).
  
• Eligibility: Must hold an EU/EEA Passport or a valid Spanish Work/Residence Permit.
  
• Technical Aptitude: Strong familiarity with Windows/macOS operating systems, basic computer hardware architecture, network connectivity, and peripheral devices.
  
• Soft Skills: Patient communication style, strong structured problem-solving skills, and a customer-first mindset. xcskxlj
  
• Shift Availability: Willingness to work standard operational shifts.
  

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