Customer Success Manager

Reconnect customers. Build relationships. Create new opportunities. At andagon, we have been focused on software quality for more than 25 years. We support companies with Quality Assurance, Software Testing and Test Automation – and we want to further strengthen and develop our existing and former customer relationships. We are looking for a Customer Success & Reactivation Manager who enjoys connecting with people, building relationships and turning great conversations into new business opportunities. Your Responsibilities * Reactivate former and inactive customers and bring existing relationships back to life * Build and develop long-term relationships with key contacts and decision-makers * Understand customers’ current challenges, needs and upcoming projects * Identify up-selling and cross-selling potential and develop qualified business opportunities * Ensure consistent follow-up and manage customer activities in our CRM * Work closely with Sales and Delivery to turn customer needs into concrete solutions and projects What You Bring * Experience in Customer Success, Account Management, Inside Sales or Business Development in a B2B environment * Experience in proactive customer outreach and developing existing or former customer accounts * Strong phone communication skills and confidence in proactively approaching customers – you don’t wait for customers to come to you * Commercial mindset and the ability to identify customer needs and business potential * Strong communication skills, reliability and consistent follow-up * Structured, independent and results-oriented way of working, including confident use of CRM systems * German C1–C2 and English B2 or higher A plus: Experience in IT services, IT consulting, SaaS or Software Quality, as well as up-selling and cross-selling. What You Can Expect A role with a high level of ownership and direct impact on our customer development. You will take over existing contacts and former customer relationships with real potential – and have the freedom to turn them into new conversations, opportunities and long-term partnerships. If you enjoy combining relationship management with a commercial mindset and are motivated by reconnecting and developing customers, we’d love to hear from you.