Change Management Specialist

• Frame change approaches for operational excellence initiatives, including impact assessment, stakeholder mapping and readiness analysis
• Build and execute change, communication and training plans
• Manage change agents and super-users
• Facilitate workshops and feedback loops to drive adoption
• Apply structured change management methodologies alongside Amadeus project management methodology
• Define and monitor adoption KPIs
• Track performance against plan and propose corrective actions
• Prepare and deliver presentations and reports to leadership and Business Lines
• Support governance and decision-making

Requirements

• Proven experience in change management, ideally within operational excellence, transformation or large-scale deployment projects
• Solid knowledge of change management methodologies and frameworks, such as ADKAR/Prosci and Kotter
• Strong stakeholder management and facilitation skills
• Excellent communication and presentation skills
• Ability to work in a cross-cultural, multi-site environment
• Analytical mindset with experience defining and tracking adoption and performance KPIs
• Proactive, empathetic approach to managing resistance and driving sustainable adoption
• Fluent in English, written and spoken
• Additional languages are a plus

Core Competencies

Demonstrates expertise in change management methodologies such as ADKAR/Prosci and Kotter, with a strong focus on operational excellence and transformation initiatives. Capable of defining and tracking adoption KPIs while effectively communicating and facilitating stakeholder engagement across diverse environments.

Highest-signal resume keywords

• Change Management
• Stakeholder Management
• ADKAR/Prosci Methodology
• Communication Skills
• KPI Tracking

Hard Skills

• Change Management
• Operational Excellence
• KPI Definition
• Performance Tracking
• Training Plan Execution
• Impact Assessment
• Readiness Analysis
• Workshop Facilitation
• Feedback Loop Management
• Governance Support

Soft Skills

• Empathy
• Analytical Mindset
• Proactivity
• Cross-Cultural Communication
• Facilitation Skills

Industry Keywords

• Transformation Projects
• Large-Scale Deployment
• Change Agents
• Super-Users
• Multi-Site Environment

Tools & Technologies

• Amadeus Project Management Methodology

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