Customer Experience Agent intern

Job Description

Are you passionate about travel, driven by customer relations, and eager to grow in a dynamic, young, and international environment? Join the VeryChic Customer Service team and support our travelers throughout their journey, from booking to their stay.

Your responsibilities

• Welcome and assist customers by phone and email.

• Support travelers with their online bookings.

• Provide personalized post-sales support:

• Ensure that bookings have been properly received by our partners.

• Handle customers’ special requests.

• Manage booking modifications and cancellations.

• Oversee administrative aspects, including:

• Organizing activities and transfers.

• Sending travel documents.

• Contribute to achieving the company’s performance and customer satisfaction goals.

Your profile

• Native French speaker and fluent in both English and Spanish.

• Strong interest in sales and business development, with a customer-oriented approach.

• Positive attitude, eagerness to learn, and a proactive mindset.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office.

• Enjoy challenges and customer interaction.

• Knowledge of project management and data analysis is a plus.

• Eligible to sign a 6-month internship agreement starting January 2027.

What VeryChic offers you

• A modern, bright open-plan office ideally located in the Eixample district of Barcelona.

• Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area.

• Exclusive discounts on our travel packages for you and your family.

• A young, dynamic, international, and supportive team.

Ready to help our customers enjoy the best possible travel experience? Apply now to join VeryChic and board your next career journey!

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