Software & Hardware Field Service Engineer

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Position Overview

We are seeking a Software & Hardware Field Service Engineer based in Spain with strong capabilities in software, hardware, and field technical service. This position will be responsible for the installation, commissioning, technical support, troubleshooting, and after-sales service of the company’s medical devices across Europe, while also serving as a key technical interface between European customers/field teams and the R&D team in China.

The role requires strong software development and troubleshooting capabilities, as well as a solid understanding of medical device hardware, electrical systems, motion control, communication interfaces, and system integration. The successful candidate should be capable of independently completing equipment installation, commissioning, and technical troubleshooting at customer sites.

As this position involves frequent communication with the China R&D team and customers across Spain and other European markets, fluency in Chinese and English is required. Spanish language capability is preferred.

Key Responsibilities

1. Equipment Installation & Field Technical Support

• Responsible for the onsite installation, commissioning, acceptance, and technical support of the company’s medical devices in Spain and other European countries.
• Independently complete software and hardware configuration, system testing, calibration, and functional verification following equipment installation.
• Diagnose and resolve software, hardware, communication, and equipment operation issues occurring at customer sites.
• Provide remote and onsite after-sales technical support as required to ensure reliable operation of customer equipment.

2. Software Development & Maintenance

• Participate in the design, development, maintenance, and continuous improvement of medical device software on Windows/Linux platforms.
• Develop and maintain application software using C++, Qt/QML, and related technologies.
• Perform software troubleshooting, debugging, testing, and improvements based on field and customer feedback.
• Conduct unit testing, static code analysis, local builds, log analysis, and software troubleshooting.

3. Software & Hardware System Integration

• Lead or support system integration and debugging between medical device software and hardware.
• Understand and troubleshoot issues related to PLCs, motion control cards, CAN Bus, sensors, motors, and other equipment control modules.
• Identify whether field issues originate from software, hardware, electrical, communication, or mechanical systems, and coordinate with relevant teams to achieve timely resolution.
• Support the R&D team with equipment upgrades, software version updates, and onsite validation.

4. Technical Communication & Issue Resolution

• Serve as the technical interface between European customers/field teams and the China R&D team, accurately collecting, analyzing, and communicating field technical issues.
• Translate customer-site issues into clear technical requirements, problem descriptions, and improvement recommendations.
• Collaborate with software, hardware, R&D, and product teams in China to follow technical issues through to closure.
• Conduct root cause analysis of recurring or systemic issues and recommend product or process improvements.

5. Technical Documentation & Compliance

• Perform technical activities in accordance with the company’s software development, quality management, and medical device-related procedures.
• Prepare and maintain installation records, maintenance records, failure analysis reports, test reports, technical documentation, and customer service records.
• Support product upgrades, CAPA activities, complaint investigations, and other quality-system-related technical activities.

6. Customer Training & European Regional Support

• Provide equipment operation, basic maintenance, and troubleshooting training to customers, distributors, and internal teams as required.
• Support customer field service activities in Spain and other European countries.
• Travel throughout Europe based on business needs.

Qualifications & Requirements

• Bachelor’s degree or above in Computer Science, Software Engineering, Electronic Engineering, Automation, Mechatronics, Biomedical Engineering, or a related discipline.
• At least 5 years of experience in software, medical devices, automation equipment, or a related technical field. Medical device industry experience is preferred.
• Proficiency in C++ and Qt/QML, with practical experience in software development, debugging, and maintenance.
• Familiarity with Windows/Linux environments, with the ability to independently perform software installation, configuration, log analysis, and troubleshooting.
• Strong combined software and hardware technical capabilities, with an understanding of equipment hardware architecture, electrical systems, sensors, motion control, and equipment communications.
• Familiarity with one or more industrial communication and control technologies, including:
• PLC
• Motion control cards
• CAN Bus
• Serial Communication
• TCP/IP
• USB and other equipment communication interfaces
• Knowledge of medical device automation, machine vision, and OpenCV is preferred.
• Experience in equipment installation, commissioning, maintenance, or Field Service, with the ability to independently resolve technical issues at customer sites.
• Strong analytical and troubleshooting skills, with the ability to quickly identify whether an issue relates to software, hardware, communications, electrical systems, or other system modules.
• Language Requirements:
• Chinese: Fluent; able to communicate professionally and technically with the China R&D and management teams.
• English: Fluent; able to use English as the primary written and spoken working language across the European region.
• Spanish: Preferred; the ability to communicate with Spanish customers in technical discussions and training is an advantage.
• Strong customer communication, teamwork, and service-oriented skills, with the ability to work independently and take ownership of field issue resolution. xcskxlj
• Willingness and ability to travel throughout Spain and Europe for customer-site equipment installation, maintenance, upgrades, and training.