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goFLUENT
Customer Success Manager - German marketgoFLUENT • Málaga, Spain
Customer Success Manager - German market

Customer Success Manager - German market

goFLUENT • Málaga, Spain
Hace 7 días
Descripción del trabajo

Join Our Team & Make an Impact

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Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our German market and ensure our clients maximize the value of our digital learning solutions.


As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.


What You’ll Do


  • Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
  • Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
  • Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
  • Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
  • Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
  • Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.


Why You’ll Love This Role


  • Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
  • Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.
  • Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.


What We’re Looking For


  • Fluent or bilingual in German
  • Intermediate English proficiency
  • Passionate about customer success and relationship management
  • Exceptional communication and analytical skills
  • Highly organized and adaptable to varied projects
  • Proactive problem-solver with a growth mindset
  • Team player who values collaboration and knowledge-sharing

Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.


What We Offer

Our culture is unlike anywhere else. Starting day one of your , tons of awesome perks and benefits await you, including:



  • Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
  • Learn from top executives and visionaries in the learning and language market.
  • The experience of joining an innovative organization with an international, vibrant working environment.
  • Full on-boarding and fast ramp mentoring program leading candidate to success.
  • World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!
  • Ability to work from any of our 20+ offices around the world.
  • Exciting team-building events.
  • Reduced working hours on fridays as well as the month of August. xqbhyrx
  • Medical insurance.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: J-18808-Ljbffr

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Customer Success Manager - German market • Málaga, Spain

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