Danish & English Customer Support Agent

Electronic Device Guarantees | Hybrid

Foundever is looking for Danish & English-speaking Customer Support Agents to join an on-site project in Seville, supporting a leading company in electronic device warranties and insurance.

Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.

This role is ideal for candidates who want to use their language skills daily, work in a multicultural environment, and grow their career with a global organization.

About the role

As a Customer Support Agent, you will:

• Manage warranty and insurance coverage for electronic devices
• Handle customer inquiries, incidents, and claims with empathy and accuracy
• Deliver high-quality service in Danish, using English as the working language
• Ensure a professional and positive customer experience at every interaction

What we offer

• Temporary contract of 4 months, with real possibilities of continuity
• On-site position in Seville, in a modern and professional office. Possibility of working at our other hubs in Barcelona, Madrid or Málaga instead.
• Hybrid work option: after the nesting phase and once campaign KPIs are achieved, the possibility to work up to 50% remotely
• Paid training, delivered online and fully included in the contract
• Full-time schedule: 39 hours per week, 5 working days - Monday to Friday: 9:00 - 17:00
• Salary: €22,000 gross per year
• International and multicultural work environment

Additional benefits

• Real career growth opportunities within Foundever
• Free language classes for employees
• Employee Experience Program with regular team activities
• Discounts on technology, private health insurance, and other services
• Bring a Friend Program with referral bonuses

What we are looking for

• Proficiency in Danish
• Advanced English level (minimum B2)
• Customer-focused mindset and strong communication skills
• Previous customer service experience is a plus, but not required
• Ability to adapt to different customer needs
• Availability to work Hybrid in Seville

Start date: ASAP

Why join Foundever?

At Foundever, people come first. We support your professional development, well-being, and work-life balance through a global wellbeing program that includes initiatives focused on physical health, nutrition, mindfulness, and social impact.

Foundever is committed to equality, diversity, and inclusion, with zero tolerance for any form of discrimination or harassment. xcskxlj This recruitment process promotes blind CV screening.

#J-18808-Ljbffr