Customer Success Lead (EU/UK)

Company Description

MedBoard is revolutionizing MedTech and Pharma with our AI platform providing knowledge, software apps and AI, into a centralized platform that serves professionals within organizations across regulatory, clinical, and marketing teams.The integrated platform simplifies workflows through automation and systematic reviews, enabling informed decision-making and efficient operations in the life sciences field. Learn more by visiting our website at www.medboard.com.

Role Description

We are seeking a Customer Success Lead (remote in UK/EU) to own and scale our customer success function. This role is responsible for driving customer adoption, satisfaction, retention, and expansion across our SaaS customer base. You will act as the voice of the customer internally while building processes, leading a role, and partnering closely with Sales, Product, and Support to deliver exceptional customer outcomes.

As a customer success lead, you will own the relationships with our customers end-to-end. This is a key role in a high-paced environment.

What we are looking for

• 2–4+ years of experience in Customer Success leadership roles within industry-leading, enterprise B2B SaaS companies
• Strong hands-on mindset, autonomy, leading customer-facing work from the front
• Proven ability to drive retention, expansion, and customer value in enterprise environments
• Excellent executive-level communication and stakeholder management skills
• Experience and interest working with highly regulated or complex industries
• Deep interest in and practical use of AI to improve personal and team productivity

Personal Traits

• You like to deliver beyond expectations
• Ownership
• You enjoy solving complex problems with real-world impact
• You are motivated by contributing to advances in life sciences and improving patient outcomes
• Fluent in English

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Proficient in Customer Support and effective Communication
• Excellent Analytical Skills for evaluating customer feedback and data
• Ability to work independently while collaborating effectively within a remote team environment
• Solid understanding of the medical, healthcare, or technology industries is a plus
• Bachelor's degree in Business, Marketing, Communications, Healthcare Management, or relevant field preferred

Why Join MedBoard?

More than 150 customers, bootstrapped, and we are only getting started. Real ownership and hands-on role with clear path for career development, working alongside the best companies in the world.

Great start up culture and competitive salary plus performance packages and many other benefits.