Technical Support L1

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  Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.
  
• Handle technical queries and incidents received via phone, email and ticketing tools
  
• Perform basic incident management and first-level troubleshooting
  
• Provide customer support in multiple languages, mainly in English, for assigned audiovisual projects
  
• Coordinate with internal teams to ensure incidents are properly escalated and resolved
  
• Support international clients in a dynamic, technology-focused environment
  
• Maintain technical management and service continuity for audiovisual projects across more than 100 countries
  

Requirements

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• Previous experience in administrative tasks and technical customer support
  
• Fluent written and spoken English (essential)
  
• Knowledge of other languages is highly valued
  
• Good command of Microsoft Office tools (Excel, Teams, Outlook)
  
• Experience using instant messaging tools and ticketing or project management platforms
  
• Service-oriented mindset, strong communication skills and willingness to learn
  
• Ability to work in a structured way and handle repetitive processes with attention to detail
  

Core Competencies

Demonstrates expertise in technical customer support and incident management, with a strong focus on service continuity for audiovisual projects. xqbhyrx Proficient in handling technical queries in a multilingual environment while maintaining attention to detail and effective communication.

Highest-signal resume keywords

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• Technical Customer Support
  
• Incident Management
  
• Fluent English
  
• Microsoft Office Tools
  
• Service-Oriented Mindset
  

Hard Skills

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• Incident Management
  
• First-Level Troubleshooting
  
• Technical Support
  
• Administrative Tasks
  

Soft Skills

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• Strong Communication Skills
  
• Willingness to Learn
  
• Attention to Detail
  

Industry Keywords

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• Audiovisual Projects
  
• Service Continuity
  
• Multilingual Support
  
• Dynamic Environment
  

Tools & Technologies

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• Ticketing Tools
  
• Project Management Platforms
  
• Instant Messaging Tools
  

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