Platform Manager at Konecta

Position

Platform Manager at Konecta.

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Location: Barcelona, CT, ES.

Contract: Full time, on site.

About Konecta

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

Mission of the Role

We are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona!

Responsibilities

• Team Management: Supervise and motivate a large team of 10 supervisors, fostering a positive and productive workplace culture.
• Service Quality: Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients.
• Performance Monitoring: Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.
• Training & Development: Support the professional growth of team members through ongoing coaching and development.
• Workflow & Request Management: Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations.
• Cross-Functional Communication: Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members.
• Problem-Solving: Act as a go-to person and reference for the entire team when challenges arise.
• Compliance with Processes & Internal Rules: Ensure consistent adherence to company policies and procedures.
• Client Liaison: Maintain direct contact with the client. Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports.
• Offer innovative, high-quality solutions to meet client needs.

Requirements

• Proven experience in team management within a customer service environment.
• Excellent verbal and written communication skills.
• Ability to multitask and solve problems quickly and effectively.
• Natural leadership with the ability to motivate and inspire a team.
• Strong command of office tools and management software.
• Proficiency in English French and Spanish

We Offer

• A permanent contract
• A multicultural and positive environment
• A modern and pleasant workplace in an exceptional building with sea views
• Discount in Company health insuranceTraining opportunities throughout the year, as we aim to support our talents in their professional development.

Our offices are located in Barceloneta: Barceloneta (Metro L4) / Estació de França (Rodalies) / Ciutadella - Vila Olímpica (Metro and Tram T4)

Diversity & Inclusion

We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.

Additional Requirements

• Proven experience in team management within a customer service environment.
• Excellent verbal and written communication skills.
• Ability to multitask and solve problems quickly and effectively.
• Natural leadership with the ability to motivate and inspire a team. xcskxlj
• Strong command of office tools and management software.
• Proficiency in English French and Spanish

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