Danish-Speaking Customer Service Representative
Kats Recruitment • Barcelona, Cataluña, Spain
Hace 7 horas
Descripción del trabajo
Job Title: Danish-Speaking Customer Service Representative
Location: Barcelona Benalmádena (Málaga) or Valencia Spain (On-site)
Employment Type: Full-time (39 hours/week MonFri 09:0018:00)
About the Role
We are seeking a Danish-speaking Customer Service Representative to join an international team supporting leading electric vehicle brands. Based on-site in Barcelona Benalmádena or Valencia you will serve as the primary point of contact for customers delivering high-quality support and innovative solutions.
Key Responsibilities
- Handle inbound customer inquiries across phone email chat and digital channels.
- Log all cases accurately within the system and resolve issues within defined Service Level Agreements (SLAs).
- Develop and maintain in-depth product knowledge related to the electric vehicle sector.
- Collaborate with colleagues to ensure seamless coverage during peak workloads or absences.
- Perform administrative tasks including attendance tracking and scheduled sessions.
- Participate in process improvement initiatives guided by team supervisors and mentors.
Requirements
- Languages: Native or proficient level in Danish plus fluent English.
- Experience: Minimum 1 year in a customer service role. Experience in the automotive or electric vehicle sector is a strong advantage.
- Technical Skills: Basic IT proficiency (MS Office Windows navigation general internet configuration).
- Soft Skills: Proactive mindset strong problem-solving ability collaboration and adaptability.
Key Benefits & Offer
- Competitive Package: 21700 annual gross base salary performance bonuses meal allowance
- Relocation Assistance:relocation payment after completing the first month.
- Training & Development: Fully paid initial training ongoing skill development and structured career growth programs.
- Work Environment: Modern on-site workspace within a diverse multicultural team.
- Schedule: Fixed MondayFriday shift (09:0018:00).
Experience: years
Vacancy: 1