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Kats Recruitment
Danish-Speaking Customer Service RepresentativeKats Recruitment • Málaga, Andalucía, Spain
Danish-Speaking Customer Service Representative

Danish-Speaking Customer Service Representative

Kats Recruitment • Málaga, Andalucía, Spain
Hace 18 días
Descripción del trabajo

Job Title: Danish-Speaking Customer Service Representative
Location: Barcelona Benalmádena (Málaga) or Valencia Spain (On-site)
Employment Type: Full-time (39 hours/week MonFri 09:0018:00)

About the Role

We are seeking a Danish-speaking Customer Service Representative to join an international team supporting leading electric vehicle brands. Based on-site in Barcelona Benalmádena or Valencia you will serve as the primary point of contact for customers delivering high-quality support and innovative solutions.

Key Responsibilities

  • Handle inbound customer inquiries across phone email chat and digital channels.
  • Log all cases accurately within the system and resolve issues within defined Service Level Agreements (SLAs).
  • Develop and maintain in-depth product knowledge related to the electric vehicle sector.
  • Collaborate with colleagues to ensure seamless coverage during peak workloads or absences.
  • Perform administrative tasks including attendance tracking and scheduled sessions.
  • Participate in process improvement initiatives guided by team supervisors and mentors.

Requirements

  • Languages: Native or proficient level in Danish plus fluent English.
  • Experience: Minimum 1 year in a customer service role. Experience in the automotive or electric vehicle sector is a strong advantage.
  • Technical Skills: Basic IT proficiency (MS Office Windows navigation general internet configuration).
  • Soft Skills: Proactive mindset strong problem-solving ability collaboration and adaptability.

Key Benefits & Offer

  • Competitive Package: 21700 annual gross base salary performance bonuses meal allowance
  • Relocation Assistance:relocation payment after completing the first month.
  • Training & Development: Fully paid initial training ongoing skill development and structured career growth programs.
  • Work Environment: Modern on-site workspace within a diverse multicultural team.
  • Schedule: Fixed MondayFriday shift (09:0018:00).


Experience: years
Vacancy: 1

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Danish-Speaking Customer Service Representative • Málaga, Andalucía, Spain

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