Customer Engineer (External Identities)

Job Title

Customer Engineer (External Identities)

Job Description

We’re Concentrix, an intelligent transformation partner focused on technology and intelligence. We empower the world’s best brands with advanced technology solutions, data insights, and deep industry expertise, helping companies simplify how they work, interact, and transact. Our global team shapes new careers across 70+ countries and is recognized as a World’s Best Workplace and a top company for career growth and culture. Join us and be part of this journey toward greater opportunities and brighter futures.

Role Type

Advisory – architecture, consulting, and support to help customers drive solutions and resolutions.

Skills Required

• Active Directory & Microsoft Entra ID External Identity Management
• Broad knowledge of Microsoft Entra ID products, including Microsoft Entra ID External Identities, Microsoft Entra B2C (custom policies), Microsoft Entra B2B, Microsoft Entra for Customers, Cross-Tenant Access Settings, Cross-Tenant Access Synchronization, and Microsoft Entra ID P1

Optional Skills

• Microsoft Entra Connect, Active Directory Federation Services, Microsoft Identity Manager
• Technical experience with hybrid infrastructures, architecture designs, and technology management
• 8+ years of customer‑facing experience in systems architecture, administration, operations, software support, IT consulting, on‑premises and cloud support for enterprise or government customers, and advanced troubleshooting
• Understanding of Microsoft’s Modern IT Architecture and Strategy
• Track record in planning, deploying, operating, and optimizing cloud environments
• Azure certifications (Azure Solutions Architect Expert, Azure Security Engineer Associate, Azure Administrator Associate, Azure Cybersecurity Administrator, Identity and Access Administrator)
• Ability to work independently
• Strong customer service, problem‑solving, communication, and executive‑level interpretation skills
• Advanced Microsoft certifications preferred
• BA/BS or higher in Information Technology or equivalent experience
• Expert level knowledge of Microsoft enterprise software products
• Demonstrated excellent customer service skills

Relevant Certifications

SC-300 Identity and Access Administrator Associate

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