Retail Operations Coordinator Madrid

Your tasks

Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes.

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• Active support of the Store Manager and direct representation during their absence, ensuring the smooth commercial and operational running of the store.
  
• Co-responsibility for staff scheduling, planning and controlling of business processes, and preparation of statistics, reports and evaluations.
  
• Take ownership of stock and order management, including stock planning, preparing and placing orders, monitoring incoming and outgoing goods, returns and transfers, and ensuring stock accuracy.
  
• Maintain and develop the CRM and client database, ensuring contacts, follow-ups and opportunities are kept up to date.
  
• Coordinate monthly stocktaking and the annual inventory, ensuring discrepancies are followed up and resolved.
  
• Ensure the store is consistently well presented, organised and aligned with TASCHEN brand standards.
  
• Proactively develop sales outside the store, identifying new clients and business opportunities through prospecting, outbound calls and emails, client follow-up and visits.
  
• Build, maintain and expand a portfolio of clients, including private collectors, corporate clients, interior designers, architects, art and luxury professionals and other relevant contacts.
  
• Active sales of TASCHEN publications, including Collector’s Editions and Photo Prints, both in-store and through direct client outreach.
  
• Follow up on sales opportunities and develop long-term customer relationships, with a strong focus on repeat and higher-value sales.
  
• Create positive buying experiences through personalised, service-oriented customer care.
  
• Support the management and development of employees, including daily coordination and delegation of tasks.
  
• Organise and support TASCHEN events, including book signings, book presentations, author talks and other relevant events.
  
• Develop external partnerships and commercial opportunitiesthat can generate new clients, visibility and sales for the store.
  

Your profile

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• Proven experience in a similar position, ideally in upscale retail, luxury, art, galleries or a comparable environment.
  
• Strong sales and business-development mindset, with the ability to proactively generate new business and develop a client portfolio.
  
• Comfortable with prospecting, outbound sales, client follow-up and building new commercial relationships.
  
• Entrepreneurial thinking, highly results-driven approach and willingness to take responsibility.
  
• Independent, organised and hands-on, with strong planning and coordination skills.
  
• Strong communication, negotiation and relationship-building skills.
  
• Customer-focused, with a good understanding of service and quality.
  
• Confident, friendly and polished appearance.
  
• Flexibility, reliability and ability to work as part of a team.
  
• Enthusiasm and affinity for TASCHEN’s publishing programme.
  
• Existing contacts in the Spanish art, design, architecture, luxury or cultural scene are a strong advantage.
  
• Very good knowledge of Spanish and English, both written and spoken. xqbhyrx
  
• Confident working with MS Office and ideally CRM/customer management systems.
  

We offer

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• The opportunity to work with an exciting international product portfolio and diverse clientele

  
  

• A dynamic, international work environment with room for personal and professional growth

  
  

• A motivated, supportive team across cultures, generations, and departments

  
  

• An attractive bonus system directly linked to your sales performance

  
  

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