Employee Experience Partner

WHO WE ARE

Manychat is a leading chat marketing platform, helping businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by Bessemer Venture Partners. With 400+ teammates across offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — we're building the infrastructure of conversational commerce.

Manychat's People Operations runs on a hub model. Each location — Spain, Netherlands, Brazil, Armenia, US — has a People Operations Partner who owns everything: the full employee lifecycle on the ground, the local workplace experience, and the day-to-day people experience in that hub.

You are Manychat Spain's trusted People Operations expert. You operate within a global framework — global standards, tools, and domain leads who own Payroll, Compliance, People Tech, Workplace & Experience, and Rewards. But in Barcelona, the experience lives with you.

WHO WE'RE LOOKING FOR

We are looking for a People Operations Partner who can run the full people function for Manychat Spain — independently, confidently, and without hand-holding.

This is not a specialist role. You cover the full lifecycle, workplace operations, events, and everything in between. The measure of success is simple: people in Spain have a seamless, high-quality experience, processes are clean, and you know what's happening before it becomes a problem.

What distinguishes this role:

• You own the hub — not a piece of it. Everything people-related in Spain runs through you

• You work with global domain leads (Payroll, Compliance, People Tech, Workplace & Experience, Rewards) — they set the standards and tools; you own the local execution

• AI is infrastructure, not optional — you build self-service and automation into your daily operations

You thrive in a fast-moving, international environment. You're equally comfortable advising a manager on a sensitive termination and coordinating a team offsite. You act before you're asked.

WHAT YOU'LL DO

Own the Spain Hub

• Be the key People Operations expert for the Spanish hub — for employees, managers, and global domain leads

• Own the local roadmap: what needs to improve, what's next, what success looks like for the Spain hub

• Maintain a clear view of what's happening in the location — headcount, team health, open cases — and surface it proactively to the Head of People Operations

Employee Lifecycle, End-to-End

• Own the full lifecycle for Spain: pre-boarding, onboarding, transfers, role changes, compensation adjustments, offboarding

• Manage complex and sensitive cases — difficult terminations — with care and in close partnership with the Compliance Partner

• Own HRIS data quality in Humaans — employee records, org data, process accuracy

• Coordinate payroll inputs accurately and on time with the Payroll Partner

Relocation & Settling-In

• Coordinate settling-in support for employees relocating to Spain — partner with external settling-in service providers and guide employees through the process from offer acceptance through their first months

• Coordinate with immigration consultants and legal partners where needed

• Support employees throughout — documentation, practical questions, the stuff that actually slows people down

Office, Workplace & Events

• Own the day-to-day Barcelona office — facilities, vendors, employee requests, and local operations

• Distribute global programs locally: welcome packs, swag, perks and recognition initiatives — in coordination with the global Workplace & Experience team

• Organize and execute local team-buildings, internal events, and logistics for Barcelona-hosted offsites

• Manage facilities vendors, building management, and office operations end-to-end

Build AI-Native Operations

• Default to automation for employee queries, document generation, onboarding workflows, and operational logistics where possible

• Build self-service so employees don't need to contact you for anything a good system can answer

• Work with the People Tech lead to improve HR system workflows and automation in Spain

Connect to the Global Function

• Work within the standards and tools set by domain leads — bring the global framework to life locally

• Contribute to global People Ops initiatives and ensure Spain is consistent with the global model

• Share what works in Spain with the hub community across locations

WHAT SUCCESS LOOKS LIKE (6 months)

• People in Spain have a seamless experience across the full lifecycle — no gaps, no delays

• Local processes and documentation are clean and current

• Every open case is handled — or you know exactly where it stands and what's next

• Office runs without daily intervention — vendors, operations, and requests handled proactively

• AI and self-service handle the majority of routine employee queries

• The Head of People Operations gets your updates, not surprises

WHAT YOU'LL BRING

Experience & Background

• 10+ years in HR Operations or People Operations, with strong hands-on experience in Spain

• Proven experience coordinating relocation and settling-in support for international hires

• Experience handling complex and sensitive terminations

• Experience running or supporting office operations, workplace, and events alongside core HR

• Experience in an international, fast-moving environment — operating independently and proactively

• Proficiency in HRIS systems; strong written and verbal English; fluent Spanish

Skills & Mindset

• Ownership instinct: you see what needs to be done and do it — across lifecycle, workplace, whatever comes
• AI-native: you look for what to systematize, not what to protect
• Strong judgment in ambiguous situations — you advise managers on hard calls, not just run process
• High ownership: you don't wait for a task to land in your inbox — you know what's coming and prepare
• Cross-cultural fluency: you work in a global team every day
• Not what we're looking for: someone who needs a clear lane and a playbook for every situation

WHAT WE OFFER

• Competitive salary, annual performance bonus
• Professional development budget for relevant conferences, training, and coaching
• Flexible benefits plan designed to support your individual needs
• Comprehensive healthcare: inclusive health insurance covering medical, dental, and wellness programs
• Hybrid work and generous leave options
• In-office perks, including free meals and snacks
• Company-funded sport activities, annual offsites and team-building events

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin

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