Customer Success Manager, Mid Market, French Speaking (Strategic Customer Success Team)
Join Semrush, a global tech company that builds the leading digital marketing platform, to manage a portfolio of mid‑market French‑speaking customers and help them achieve sustainable growth.
Key Responsibilities
- Renewals & Retention: Drive high customer retention and renewal rates by managing the renewal pipeline, ensuring ongoing value, and collaborating with account and marketing teams to identify upsell opportunities.
- Relationship Management: Build and nurture strong relationships with key stakeholders, acting as a trusted advisor and providing strategic recommendations that deepen customer engagement.
- Renewal Pipeline Management: Maintain a pipeline of high‑growth customers, emphasizing total contract value and long‑term partnership.
- Drive Customer Value: Collaborate with stakeholders to map key workflows to marketing outcomes, ensuring customers understand how Semrush features deliver value.
- Customer Advocacy: Represent the customer within Semrush, advocating for improvements based on feedback and staying informed on market conditions and competitive intelligence.
- Onboarding & Implementation: Deliver consistent, efficient onboarding for new customers and provide unique insights at each touchpoint.
- Growth Opportunities: Identify and pursue expansion opportunities with Sales & Marketing to grow the customer’s use of Semrush tools.
Required Qualifications
- 3–5+ years of experience in Customer Success, Account Management, or a related role focusing on enterprise customers in MarTech or SaaS.
- Strong pipeline management skills and a proven track record of delivering renewals ahead of schedule.
- Proven experience building relationships with senior stakeholders.
- Experience ensuring customers see clear connections between their processes and the results Semrush delivers.
- Ability to deliver renewal results against a quota and manage Books of Business against ARR targets.
- Excellent verbal and written communication skills, able to explain complex concepts to technical and non‑technical audiences.
- General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
- Experience upselling customers and generating qualified leads.
Preferred Qualifications
- Ability to navigate ambiguity and complexity in a rapidly changing global business environment.
- Experience with international companies.
- Alignment with Semrush values: Trust, Sense of Ownership, and enthusiasm for Constant Change.
Benefits
- Flexible working hours
- Unlimited PTO
- Flexi Benefit for hobbies
- Employee Support Program
- Family member financial aid
- Employee Resource Groups
- Meals, snacks, and drinks at the office
- Corporate events and teambuilding
- Training, courses, conferences
About the Company
Semrush is a leading online visibility management SaaS platform, empowering businesses worldwide to run SEO, PPC, content, social media, and competitive research campaigns with measurable results. With 17 years of product development and 10,000,000+ users across America, Europe, Asia, and Australia, Semrush is publicly traded on the NYSE (ticker: SEMR).
Diversity, Equity & Inclusion
Semrush is an equal‑opportunity employer committed to building a future for marketers that unites people from all backgrounds. Semrush does not discriminate based on race, religion, gender, disability, or any other protected status under applicable law.
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