Corporate Guest Experience Coordinator

About Ukio

Ukio is a Barcelona‑based startup focused on providing fully furnished apartments for stays starting at one month, operating across Europe.

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Responsibilities

• Manage the pre‑arrival journey and onboarding of guests, ensuring documentation collection, pre‑arrival checks, and coordinate check‑in logistics.
• Track and monitor security deposits, amenity basket inventory, and support invoice coordination and payment follow‑ups.
• Act as a point of coordination for key guest accounts, resolve maintenance or operational matters, and proactively identify risks that could affect guest satisfaction.
• Collaborate closely with Operations, Maintenance, Housekeeping, and Sales teams to deliver a high‑quality guest experience, monitoring work orders and service requests.
• Maintain accurate reporting, account records, and operational documentation, and identify opportunities to improve workflows and internal coordination.
• Triage guest and internal support tickets, assess urgency and priority, route requests to appropriate teams, and ensure timely follow‑up.

About You

• Open to a temporary contract of 6 months.
• Proficient in English (C1) and Spanish.
• Excellent customer service, communication skills, and strong attention to detail.
• Proactive problem‑solver with a guest‑focused mindset.
• Able to manage multiple tasks in fast‑paced environments and collaborate across departments.
• Adaptable, quick learner, and eager to take on new challenges.
• Committed to delivering exceptional guest experiences.

Benefits

• Hands‑on experience in one of Europe’s fast‑growing startups.
• Opportunity to work on real projects with ownership from day one.
• International, collaborative working environment with cross‑functional teams.
• Team events and activities fostering a positive company culture.
• Flexible and dynamic startup atmosphere. xcskxlj

Ukio values diversity and inclusion and encourages applications from all backgrounds.

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