Professional Services Consultant - SaaS/DMS (m/f/d)

Professional Services Consultant - SaaS/DMS (m/f/d)

full-time position

Key Responsibilities

• You will be the driving force behind the delivery of our projects, ensuring they are delivered on time, within budget and to the highest standards!
• As a customer-facing role, you will be responsible for managing customer expectations with a strong focus on customer satisfaction.
• You conduct discovery workshops to gain a deep understanding of the client's business processes.
• You document the client's business processes and translate them into requirements for the DocuWare solution.
• Furthermore, you configure and implement the DocuWare solution, ensuring it meets the client's needs and expectations.
• You maintain a strong focus on customer satisfaction. Proactively addressing any issues or concerns is also part of your responsibilities.
• You guide and lead the client to maximize the benefits of digitizing their processes with DocuWare.
• You effectively oversee project timelines, deliverables, and budgets to ensure the successful implementation of multiple projects simultaneously.

Qualifications

• You have successfully completed a degree (preferably in (business) informatics) or comparable training with relevant knowledge in the IT sector.
• You have already gained several years of practical work experience as a (IT) consultant or in the implementation of (IT) projects.
• You have strong project management skills and a demonstrated ability to manage multiple projects simultaneously.
• You are characterized by excellent communication-, interpersonal-, and facilitation skills.
• In addition to that you have the ability to conduct thorough discovery workshops and create accurate process documentation.
• You are experienced in in pre-sales, and post-sales support.
• You are customer-focused and driven by a passion for improving business processes through innovative solutions.
• You have excellent Spanish and English communication skills.

Benefits

• Globally distributed,international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location and hours: You work hybrid - on the road or in our modern office - and you have the flexibility to arrange your own working hours.
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
• Well-earned rest: 35 vacation days per year.
• Mental health support: With our employee assistance program you have free and confidential access to resources and support for your well-being and stress management at any time.
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.Regularly you will visit our office in Germering, where all the colleagues from Europe come together for one week.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations.
• We offer a stable job with a well established and growing company.
• Monthly Benefit: Receive a monthly allowance of 50 euros to use as you wish!
• We only use the latest technologies - find out more onStackshare .
• Up to 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
• Buddy Program: You'll be paired with a buddy, who will support you during your onboarding and offer valuable tips.

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