Trainer CRO Madrid

Minor Hotels - Southern Europe is hiring through Hosco in Madrid.The selected candidate will join our Reservations Department and will be responsible for the training area within our Groups Department. This includes onboarding new agents joining the company as well as providing support training for existing team members.

Aunque la experiencia profesional y las cualificaciones son clave para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.
Responsibilities

• Conduct onboarding sessions for new hires, including company introduction.
• Deliver training on SAP, client identification, contracts and rates, reservation creation and modification, Evolution system, and call flow, among others.
• Address general questions and resolve doubts.
• Provide support during practical training sessions.
• Conduct refresher training for existing agents.
• Continuously improve training processes.
• Monitor and evaluate new employees.
• Provide feedback on training sessions and report to the supervision team, manager, and HR.

What We Are Looking For

• Ability to effectively convey essential knowledge during the training phase.
• Strong communication skills, persistence, ability to work under challenges, initiative, decision‑making skills, and leadership qualities.
• Teamwork orientation.
• Group management and motivation skills.Proactive attitude.

What We Offer

• Performance-based commission.
• Ticket restaurante.
• On‑site work model.
• Salary according to collective agreement.
• Experience in the hospitality industry is preferred. xcskxlj

Please see the full vacancy for the benefits offered by Minor Hotels - Southern Europe.

#J-18808-Ljbffr