Customer Success Manager
Customer Success Manager (m/w/d)
Aurora Live, a dynamic B2B company, seeks a Customer Success Manager to drive growth. We connect decision makers and solution providers worldwide through exclusive, high-quality events and support our customers to achieve maximum ROI with our lead-generation services.
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Role
Main point of contact for customers, build relationships, coach providers, and generate valuable leads through 1-on-1 meetings and exclusive events. This is a sales-oriented role, acting as an extension of the Sales team and building long-term customer relationships to foster further business.
Tasks
- build and maintain strong customer relationships
- provide excellent customer service
- support providers with knowledge and tools to optimize participation in exclusive events
- collaborate with Sales team on upsell and portfolio sales
- communicate value of our services and event concept
- effective time management
- precise and detail-oriented work
Profile
- experience in a customer-facing role
- proven success in building and maintaining long-term relationships
- excellent communication and interpersonal skills
- fluent German and professional English
- analytical thinking
- independent and collaborative work ability xqbhyrx
Offer
- competitive compensation with base salary, commissions, and starting bonus
- onboarding program
- career opportunities in Europe
- up to 12 extra vacation days
- local benefits such as gym or massage discounts
- global community and diversity
Recruitment
- video screening
- interview with Hiring Manager
- second interview with Team Manager
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