Solution Manager Iberia (f/m/d)

Position Title: Solution Manager Iberia (f/m/d)

La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.

Office: Hybrid (Madrid) Paseo de la Habana 9-11, 28036 Madrid, Spain; Remote (Spain)

Your mission

As a Solution Manager, you will be part of GoodWe's technical team, supporting the local team, distributors, and installers. In this role, you will be a key part of the Iberia regional team supporting our sales growth and maintaining customer loyalty. A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams. This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in Iberia region.

Your main responsibilities·

Support the training to internal team, distributors and key installers.

Act according to service KPIs and processes, with a strong focus on customer satisfaction.

Provide direct technical support to GoodWe distributors and installers.

Analyse C&I projects to offer the best solutions.

Conduct customer training sessions, both online and in-person.

Collaborate with the regional team.

Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.

Your Profile

• A technical background, such as a bachelor's degree or professional certification in electrical engineering, communication technology, or a related field.
• Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
• A passion for solving complex technical challenges.
• At least 3 years of experience in technical roles, ideally within a technical or engineering environment.
• Enjoys cross-border collaboration and working with international teams and customers.
• Structured, results-oriented approach with a strong focus on customer service.
• Customer oriented mindset. xcskxlj
• Fluency in Spanish and English is a must; any other European language is an advantage.