Membership Executive (Upselling Inside Sales) Italian Speaker

Were looking for a motivated autonomous candidate to support the subscribers of the EcoVadis network both individually and at scale to maximize customer satisfaction retention revenue and value perception.

Duties include (but are not limited to):

Market management and development:

• Manage our existing UK/I market maximizing revenue driving upsell and upgrades & improving customer experience and driving sustainability improvements
• Identify upsell/upgrade opportunities and contact customers accordingly via phone email or webinar
• Use available data to drive targeted actions to achieve objectives

Improve and implement:

• Develop content to improve value perception at scale such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them

Communicate:

• Coordinate with frontline teams to open further opportunities for upsell and to ensure content relating to upselling & value perception is effective
• Communicates value to customers on regional initiatives
• Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders
• Prepares technical reports on accounts/market status by collecting analyzing and summarizing complex information and trends in a concise and clear manner
• Share best practices success stories and lessons learned with global colleagues
• Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience

Be pro-active:

• Identify and suggest process improvements to improve team efficiency
• Identify opportunities for automation such as cadences to reduce manual work and improve efficiency
• Identify additional revenue opportunities to develop the rated company offering
• Represent the voice of the rated customer within EcoVadis

Qualifications :

Minimum 2 years experience in Customer facing roles such as Business development or SDR (Sales Development Representative)

• Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members
• Passion for excellent customer service
• Comfortable dealing with unhappy customers
• Ability to interpret data to identify actions
• Professional fluency in Italian and English as a must
• Foundational understanding of AI concepts
• Digital marketing experience a plus
• Comfortable presenting to large groups
• Team player
• Autonomous and proactive
• Experience with Salesforce or CRM software preferred
• Comfortable working in a fast paced high-growth environment
• Enthusiasm and motivation to improve customer experience
• Proactive in suggesting designing and implementing ideas and improvements

Additional Information :

Location: Barcelona - Hybrid (8 days a month from the office)
Start date: ASAP
Full time contract

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Hybrid work organization
• Remote work from abroad policy
• Meals and Transportation Vouchers (Coverflex card)
• Dental Benefits
• Life & Accident Insurance Private Health Insurance
• Paid employee volunteer day
• Paid moving day (1/year)
• Time off: 1 Community Service Day 1 Personal Day
• Summer Hours in July and August (36 hours per week)
• Hybrid Monthly Allowance for electricity and Internet
• Additional day for community service when volunteering

Our hiring team looks forward to reviewing your CV in English with a guaranteed response to every application. A new job with purpose awaits you!

Dont meet all criteria Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis regardless of your background.

Can the hiring process be adjusted to suit my needs Yes. We want all candidates including people with disabilities people with long-term health conditions and neurodiverse applicants to feel confident demonstrating their potential. If you require adjustments such as interview questions in advance please inform the hiring team.

Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on characteristics such as color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. To reduce bias in hiring applicants are encouraged to remove personal details such as photos marital/parental status religion gender postal code university name/graduation date past leave details and nationality (instead confirm eligibility to work in the job location).

Our recruitment processes do not include AI systems that make autonomous decisions impacting individuals rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions.

Remote Work :

No

Employment Type :

Full-time

Department / Functional Area: Sales
Experience: years
Vacancy: 1