Client Advisor - Puerto Banus

Key Responsibilities:

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Brand Experience:

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• Master the Client Journey to create strong long term client relationships.
  
• Clientele and proactive engagement with existing and potential
  
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
  
• Aware of CRM targets and actively engages in all actions to reach them
  
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
  
• Consistently captures client data and takes notes of all qualitative information
  
• Knows their portfolio of customers, and the VVICs and VICs they handle
  
• Consistently works to achieve given sales, KPIs and CRM targets
  

Styling:

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• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
  
• Familiar with current fashion and in season trends to curate looks
  
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
  
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
  
• Stay informed about new arrivals, seasonal trends, and special events within the store.
  

Merchandise and Visuals:

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• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
  
• Ensure product maintenance, replenishment on the floor
  
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
  
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
  
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management. xqbhyrx
  

Requirements:

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• Exceptional clientele, customer relationship building skills
  
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
  
• Action oriented; drive for results
  
• Problem-solver
  
• Must be a team player
  

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