Technology Customer Service Specialist with French & (Spanish or Italian)

Overview

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MediaMarktSaturn has chosen Barcelona as the main Hub for their Digital Consultation Services. As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top tech brands to bring customers the latest and most innovative solutions. This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools!

Languages Required

• 
  
• Excellent command of French
  
• Excellent command of Spanish or Italian
  
• Professional level of English
  
• Other languages are considered a plus
  

Responsibilities

• 
  
• Communicate with customers via chat, video, and co-browsing tools
  
• Understand customer needs and recommend the ideal product through tailored solutions and expert advice
  
• Support customers with the initial setup and discovery of their new devices
  
• Identify opportunities for cross-selling and up-selling to maximize customer value
  
• Share responsibility for project KPIs through reporting and analysis
  
• Continuously develop your skills and contribute to training materials for the team
  

Core Skills

• 
  
• Passionate about tech and consumer electronics (entertainment and audio/video electronics, IT and computing devices, mobile devices, smart home solutions, etc.)
  
• Previous sales experience in retail or direct sales (consumer electronics industry is a plus)
  
• Comfortable with digital communication tools and video calls
  
• Ability to build trust and connect with customers in a clear, empathetic, and professional way
  
• Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays)
  

What’s on Offer

• 
  
• Competitive salary of EUR 25,000-30,000 OTE
  
• Permanent contract
  
• Hybrid working model: 3–4 days per week from home
  
• Birthday off
  
• 10% discount on all the company’s products
  
• Private gym, game room, physiotherapist and nutritionist in the office
  
• Languages courses
  
• Medical insurance
  
• Parking xqbhyrx in the office
  

Recruitment Process

• 
  
• Step 1: Interview with our Recruiter to learn more about you
  
• Step 2: Video interview with the Team Managers
  
• Step 3: Final interview with the HR Manager
  

Details

• 
  
• Seniority level: Associate
  
• Employment type: Full-time
  
• Job function: Customer Service and Sales
  
• Industries: Retail, Retail Appliances, Electrical and Electronic Equipment, and Technology, Information and Media
  

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