Spa & Gym Recepcionist Spa Barcelona, Barcelona Pool House View Role

Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space.

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Job Purpose

As a Spa & Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.
You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.

Main Duties

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• Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
  
• Well-versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department.
  
• Learn about all the different services and how much Soho House Gym & Spa has to offer.
  
• Maintain a clean, sanitary and safe environment: reception area.
  
• Manage members lists, bookings Spa services and Booking personal training classes
  
• Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.
  
• Build a positive relationships with members and guest.
  
• Communicate and red flag any feedback to the management team.
  
• Influence a fun and positive atmosphere by being approachable and professional.
  
• Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.
  

Requirements

A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

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• Strong attention to details
  
• Fluent in English and Spanish
  
• Organised and reliable Ability to handle feedback to achieve member satisfaction
  
• Ability to multitask and work in a fast-paced environment
  
• Ability to understand and follow written and verbal instructions
  
• Excellent interpersonal, communication and problem solving skills.
  

What we are offering? xqbhyrx

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• Team meal whilst on shift prepared by our chefs
  
• 50% Team discount on Food & Drink, 7 days a week
  
• Team Room Rates; Any Bedroom, Any House, $100 a night
  
• Birthday Day Off
  
• Discount on Cowshed products and Soho Home (up to 50%)
  
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
  
• Continuous training to develop yourself personally and professionally
  
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
  

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