Resort Representative - Costa Brava

Overview

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As a valued member of our Jet2holidays Resort team, you’ll play a key role in creating memories and unforgettable holiday experiences for our customers.

What do we offer you?

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• Excellent Salary
  
• Local Employment Contract
  
• Fully paid training and IT equipment provided
  
• Monthly 1-to-1 meetings with your Team Leader
  
• Career growth across & Jet2holidays
  
• 23 days holiday entitlement per year
  
• 2 days off per week
  
• Monthly rosters shared in advance
  
• Exclusive discounts on flights and Jet2holidays hotels
  
• Recommend a Friend bonus scheme
  

This position is offered as a temporary substitute contract to cover the absence of a colleague. The contract end date cannot be confirmed at this time, as it will depend on the return of the employee being replaced.

What will I do?

As a Resort Representative, you’ll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.

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• Create Memories through scheduled hotel visits and virtual interactions via our internal systems.
  
• Take Responsibility by supporting customers during disruptions, emergencies, or escalations in resort.
  
• Be Present to assist with arrivals and departures to ensure a smooth start and end to our customers’ journey.
  
• Represent Jet2holidays during hotel visits and respond to queries via video call & messaging while delivering friendly support.
  
• Work as One Team collaborating with the Airport team during busy flight days.
  

What do I need?

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• Right to Work Documents: You must hold full right to work documents for Spain.
  
• Travel & Accommodation: You must be a driver with access to your own motorised vehicle and appropriate insurance. You must already be living in the destination or arranged accommodation. Operational travel expenses will be reimbursed.
  
• Flexibility: Roster will be provided 4 weeks in advance. You may be required to work early starts, late finishes, split shifts, weekends, and cover flight disruptions, emergencies and escalations.
  
• Skills & Experience: Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable using digital systems on a tablet device.
  

What can I expect after I have applied?

Your application will be reviewed. If successful you will progress to a short video interview and then an in-person interview with the Jet2holidays Destination Management team. xqbhyrx

Ready for take off? Join the UK's Number One Tour Operator!

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