Shift Supervisor

Statement of Purpose

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Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc. The nature of supervision is “work direction.”

Accountabilities
Supervision

• 
  
• 1. Supervises open and close activities during non-service hours.
  
• 2. Provides “work direction” to crew members.
  
• 3. Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.
  

Q.S.C. Standards

• 
  
• 1. Monitors product quality and takes corrective action where necessary.
  
• 2. Follows store cleaning plan.
  
• 3. Monitors positional and service line organization.
  
• 4. Monitors service times and determines efficiency.
  
• 5. Exhibits positive customer service attitude at all times.
  

Controls

• 
  
• 1. Follows flowcharts, prep projections and “build-to” charts.
  
• 2. Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.
  
• 3. Follows store plans as set by the unit manager.
  
• 4. Controls food cost by minimizing waste.
  

Training and Performance Management

• 
  
• 1. Assists in training and cross-training of positional skills, as directed by the unit manager.
  

Policies and Procedures

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• 1. Follows all procedures in the Operational Procedures Manual.
  
• 2. Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
  
• 3. Adheres to cash control and banking policies, knows register procedures.
  
• 4. Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.
  
• 5. Ensures dress policy is followed at all times.
  
• 6. Follows all maintenance procedures and Preventative Maintenance Schedule duties.
  

Employee Relations

• 
  
• 1. Uses consistent and appropriate practices in carrying out supervision and “work direction” accountabilities.
  
• 2. Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.
  

Employment Standards
Knowledge

• 
  
• 1. Thorough knowledge of Wendy’s Operational Procedures and Standards.
  

Education

• 
  
• 1. High School graduate or equivalent educational certificate. xcskxlj
  

Experience

• 
  
• 1. At least 1 year of experience in the restaurant industry.
  

Age Requirement

• 
  
• 1. Must be at least 18 years of age.
  

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