Client Relationship Development Specialist

Overall Purpose

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The Client Relationship Specialist develops and maintains relationships, targeting and bringing new clients, referrals, and new market audiences together. This role focuses on market research, strategic planning, communications and networking to foster positive engagement.

Take a prominent role within the commercial team to actively drive business growth across all departments of Hill Robinson and Moravia Yachting.

This position is both internally collaborative and client facing to focus on the needs and requirements of collaborators, clients and their representatives to ensure the highest level of client centric service is provided.

This is a key new business development role, acting as an ambassador for the Hill Robinson and Moravia Yachting brands, upholding the companies’ reputation for excellence and innovation.

Responsibilities
Person, skills, and knowledge Specification

This is our expectation for the post holder – to uphold, demonstrate and live up to our company values, and work towards our strategic goals under our five pillars (Sustainable Growth, Business Efficiency, Trusted Partner, Culture, and Environment, Social & Governance).

Client Service Excellence

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• To uphold our vision of achieving the extraordinary through creative solutions
  
• Deliver the best solutions to all stakeholders both internally and externally
  
• Consider the potential impact of all responses towards clients and achieve a positive outcome for Hill Robinson
  
• Constantly review potential for improving and delivering superior client service
  
• Ability to forward plan, identify challenges and apply proactive solutions
  

Teamwork

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• Proactive interaction and cooperation with all stakeholders
  
• Build stronger working relationships between various departments to utilise knowledge and share experiences to provide a superior product or service to the client
  

Organisational Skills

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• Works well under pressure, juggling multiple tasks, continually reassessing schedules, priorities and meeting deadlines
  
• Accuracy and attention to detail, seeing the task through to the end
  

Skills and Experience

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• Personable with excellent communication and presentation skills
  
• Possesses a well‑established knowledge of, and good network in, the yachting industry
  
• Positive outlook to overcome challenges, proactive approach to manage situations
  
• Self‑management skills
  
• A positive “can do” attitude with attention to detail
  
• Adaptable, agile, initiator, diligent, trustworthy with integrity
  
• Open to creative input and ideas from all parties and stakeholders
  
• Developing collaborative relationships
  
• Constantly working to build, develop, maintain, and strengthen partnerships with internal and external clients and stakeholders
  
• Builds relationships and expresses appreciation, praise and encouragement to others who have provided information, assistance, or support
  
• Able to gain the respect of all stakeholders
  

Hill Robinson believes diversity drives innovation. We are proud to be an equal opportunity employer and welcome applications from candidates of all genders, ethnicities, abilities, backgrounds, and life experiences. xqbhyrx Our commitment is to create an inclusive workplace where every individual feels respected, valued, and empowered to thrive.

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