Reservations & Groups Team Leader

Reservations & Groups Team Leader (Sales-Focused)

Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.

Barcelona | Central Reservations | Full-time | Monday–Friday

Join Generator

At Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities.

Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are building a high-performance Central Reservations Office (CRO) that directly drives global revenue growth.

We are looking for a commercially driven Reservations & Groups Team Leader who can lead, inspire, and elevate a sales-focused reservations team in a fast-paced international environment.

This Is Not a Traditional Team Leader Role

This role goes far beyond operational supervision.

You won’t just manage workflows — you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams.

You will:

• 
  
• Lead and develop high-performing reservations sales teams
  
• Drive conversion, revenue growth, and upselling performance
  
• Coach agents to move beyond “order taking” into proactive selling
  
• Manage and optimise relationships with outsourcing partners
  
• Work closely with Revenue, Sales, and Operations teams
  
• Influence commercial performance across multiple European markets
  

What You’ll Own

• 
  
• Lead the daily operations and performance of the Groups & Reservations team
  
• Monitor and drive KPIs including conversion, revenue, SLA, upselling, and productivity
  
• Manage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance delivery
  
• Conduct regular performance reviews, calibrations, and operational follow-ups with outsourcing providers
  
• Ensure outsourced teams fully comply with Generator SOPs, commercial standards, and service expectations
  
• Coach and develop agents through regular feedback, training, and performance management
  
• Ensure enquiries are proactively followed up and converted into confirmed business
  
• Support complex negotiations and high-value group opportunities
  
• Drive outbound sales activity and commercial initiatives
  
• Collaborate with Revenue Management to maximise occupancy and profitability
  
• Ensure operational excellence across systems, billing, deposits, and booking accuracy
  
• Identify opportunities to improve processes, workflows, and team efficiency
  
• Create a positive, motivating, and high-performance culture across internal and external teams
  

What We’re Looking For

• 
  
• Fluent English + French required (additional languages are a strong plus)
  
• Previous experience leading hotel reservations or groups teams
  
• Experience managing outsourcing partners or remote operational teams is highly valued
  
• Strong commercial mindset with proven sales and conversion focus
  
• Ability to coach, motivate, and develop high-performing teams
  
• Strong analytical and problem-solving skills
  
• Comfortable managing high-volume and complex business
  
• Excellent communication and stakeholder management skills
  
• Highly organised with strong prioritisation abilities
  
• Resilient and adaptable in a fast-paced international environment
  

Tech & Tools

• 
  
• Experience with PMS systems (MEWS is a plus)
  
• Familiar with OTAs, wholesale platforms, and booking channels
  
• Strong working knowledge of Microsoft Office and reporting tools
  
• Experience working with CRM or group reservation systems is highly valued
  

What’s In It For You

• 
  
• Competitive salary + leadership incentives
  
• Performance bonus linked to team revenue and conversion results
  
• Birthday day off
  
• 2 free nights per year across Generator properties
  
• Staff rates for you, friends & family worldwide
  
• Gym membership contribution
  
• Continuous learning & leadership development opportunities
  
• Social events and a vibrant, international culture
  

Work Schedule

• 
  
• Monday to Friday
  
• No weekends
  
• Stable working hours supporting work-life balance
  

Career Growth

This role offers strong exposure across commercial functions and international operations, with future growth opportunities into:

• 
  
• CRO Operations Management
  
• Key Accounts & Commercial Leadership
  
• Revenue Management
  
• Sales Leadership
  
• International Operational Leadership Roles
  

Why This Role Stands Out

• 
  
• Lead within a centralised commercial reservations hub
  
• Gain exposure to international operations and outsourcing management
  
• Direct impact on revenue and business performance
  
• Work with international markets and complex group business
  
• Be part of a growing company investing heavily in transformation and talent development
  
• Help shape the future of Generator’s CRO strategy
  

Apply Now

If you are a commercially driven leader who thrives on developing people, driving revenue, and managing high-performing teams across multiple locations, we would love to hear from you.

“Lead people. Drive revenue. Shape global performance. xqbhyrx Join Generator.”

Compensation: Competitive salary

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