Business Process Owner, HUB Europe

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• Support global program implementation by ensuring adherence to global processes and solutions.
  
• Drive effective usage and full adoption of relevant core systems, such as SAP functionalities, Project module, Service orders, FSM, One IB, Project Review process.
  
• Engage with key stakeholders to gather and analyze business requirements.
  
• Harmonize business processes across the Hub and with Global BU processes.
  
• Support sharing and adoption of best practices.
  
• Collect and prioritize business process improvement requirements from local BPOs.
  
• Evaluate, document, and submit recommendations for future process changes.
  
• Troubleshoot, analyze, and resolve complex issues.
  
• Implement measures to enhance process efficiency and effectiveness.
  
• Support implementation of metrics to enhance Business Performance, operational efficiency, and Quality.
  
• Conduct data collection and analysis to monitor business process performance.
  
• Manage data practices across the Hub to ensure accurate management across systems.
  
• Identify training needs for business processes and organize training sessions.
  

Requirements

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• Degree in Engineering, Business Administration, Information Technology, or related field.
  
• Minimum 5 years of experience in operational roles related to business process management or program implementation in manufacturing or service industry
  
• Strong understanding of change management methodologies and best practices
  
• Proficient in data analysis and reporting, with the ability to synthesize information and derive actionable insights for process improvement.
  
• Excellent communication and interpersonal skills, with the ability to engage and persuade diverse stakeholders at all levels.
  
• Fluency in English (both written and oral)
  
• Willingness to travel (30 – 40%)
  

Core Competencies

Demonstrates expertise in business process management and program implementation, with a strong focus on data analysis, stakeholder engagement, and change management methodologies. xqbhyrx Proven ability to enhance operational efficiency and quality through effective process improvement strategies.

Hard Skills

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• Data Analysis
  
• Process Improvement
  
• Business Process Documentation
  
• Metrics Implementation
  
• SAP Functionalities
  
• Project Management
  
• Troubleshooting
  
• Operational Performance Monitoring
  
• Training Needs Assessment
  
• Business Requirements Gathering
  

Soft Skills

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• Excellent Communication
  
• Interpersonal Skills
  
• Persuasion Skills
  

Industry Keywords

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• Manufacturing
  
• Service Industry
  
• Global Processes
  
• Best Practices
  
• Program Implementation
  

Tools & Technologies

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• SAP
  
• Project Module
  
• Service Orders
  
• FSM
  
• One IB
  

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