German Speaker Customer Satisfaction Expert In Sant Cugat

Are you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company? Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don´t hesitate to check out our client´s new job opportunity.

Your responsibilities and impact working as a Customer Satisfaction expert will be :

• Support of new / existing customers
• Close cooperation with the sales, application engineers as well as the engineering department
• Quotation processing : checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration
• Order processing : checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders
• Complaint management CRM
• Support of sales promotion activities (promotion, campaign, end of quarter)
• Digital document management and filing according to standardized, predefined criteria
• Responsibility for customer satisfaction in general (SLI)

Skills, qualifications and interests you need to succeed in this role :

What’s in it for you?

What should you expect from living in Barcelona?

This project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or send us your CV to be considered for other projects or future opportunities