Senior Specialist, Implementation Engineer - Spain

How you'll make an impact

Inscríbase ahora, lea los detalles del trabajo desplazándose hacia abajo. Verifique que posee las habilidades necesarias antes de enviar una solicitud.

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• Provide technical support to merchants during their implementation of payment processing technology

  
  

• Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, go-live support, and post-live support

  
  

• Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)

  
  

• Collaborate and partner with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care, to resolve issues during customer trials, integrations, or post-implementation support

  
  

• Interact with the Product teams to pinpoint improvement ideas

  
  

• Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actions

  
  

• Ability to multitask with multiple projects and integrations of customers

  
  

• Maintain/update existing libraries/plugins used in integrations

  
  

Qualifications

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• Technical support experience in a Tech/FinTech company

  
  

• Have payments experience would be advantageous

  
  

• Understanding of API, REST, webhooks and logs is required

  
  

• Strong coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C#

  
  

• Experience with Node. xqbhyrx js, React is a plus

  
  

• Knowledge in iOS/Android is a plus

  
  

• Excellent communication skills, ability to build and maintain strong relationships

  
  

• Ability to work in a customer-focused and target-driven environment

  
  

• Fluency in Spanish and English. Any other languages are a plus

  
  

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