As an Engagement Manager, you will own the end-to-end customer journey, ensuring clients achieve measurable outcomes by translating their business challenges.
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You will act as the bridge between clients, Product, Engineering, and Growth teams, driving successful adoption, operational excellence, and long-term value creation.
This role requires a combination of strategic thinking, operational discipline, technical understanding, and exceptional communication skills. You will play a critical role in helping clients maximize the value of our platform while shaping the future of our customer engagement model.
Key Responsibilities
1. Product Quality & Workflow Design
- Translate complex client challenges into scalable, measurable workflows.
- Balance customer requirements with platform capabilities and limitations.
- Develop reusable playbooks, templates, and demo assets to accelerate adoption.
- Stay up to date with product developments and translate new features into practical, client-facing solutions.
- Provide valuable feedback to Product and Engineering teams based on customer insights.
2. Operational Excellence & Organisation
- Maintain accurate tracking across dashboards, hubs, and internal documentation tools.
- Monitor customer usage, adoption, and health metrics to identify opportunities and risks.
- Build and manage clear delivery plans, including ownership, timelines, dependencies, and milestones.
- Ensure transparency across all stakeholders and proactively identify potential blockers.
3. Communication & Stakeholder Alignment
- Create strong alignment between clients and internal teams by establishing clear communication processes.
- Prepare meeting agendas, document decisions, and maintain action logs with clear owners and deadlines.
- Communicate priorities, trade-offs, risks, and challenges proactively.
- Ensure all stakeholders remain informed and aligned throughout the customer journey.
4. Client Relationship Management & ROI
- Build trusted, data-driven relationships with key client stakeholders.
- Own the customer lifecycle from trial through conversion and renewal, in partnership with the Growth team.
- Drive product adoption by enabling users, measuring impact, and demonstrating ROI.
- Transform client feedback into actionable improvements alongside Product and Engineering teams.
What We’re Looking For
The ideal candidate is someone who thrives in a fast-paced, high-growth environment and enjoys solving complex problems with ambitious teams.
Requirements
- 5+ years of experience in private equity, investment banking, or top-tier consulting firms.
- Proven ability to translate ambiguous business challenges into structured delivery plans and measurable outcomes.
- Strong technical understanding of workflows, data, and operational processes (you do not need to be an engineer, but you should be able to collaborate effectively with technical teams).
- Excellent organizational skills with a strong focus on documentation, processes, and operational discipline.
- Exceptional communication skills, with the ability to manage senior stakeholders and proactively address challenges.
- Ability to work independently, adapt quickly, and operate effectively in a constantly evolving environment.
- Willingness to travel within the region when required.
What We Offer
- Competitive salary package plus equity.
- Performance-based incentives.
- The opportunity to play a key role in our market expansion.
- A highly innovative, collaborative, and entrepreneurial environment. xcskxlj
- The chance to work alongside talented individuals on a mission-driven journey.
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