Coordinator Digital (mfd) Bilingual (German & English)

Are you passionate about customer service and mobility solutions Would you like to be part of a new and dynamic team in a remote environment At SIXT we are creating a new department dedicated to providing premium solutions to our customers internationally. We are looking for motivated and enthusiastic individuals ready to take on new challenges. Our goal is to offer continuous support and resolve any issues that arise for our customers 24/7

YOUR ROLE AT SIXT

• Manage customer inquiries via phone email or video calls
• Assist customers with questions related to the vehicle rental and pickup process as well as closing reservations
• Verify customer information and provide related assistance
• Offer technical support during key pickup and troubleshoot issues in the self-service section.
• Collaborate with SIXT branches located in different countries
• Make calls to promote additional sales and improvements

YOUR SKILLS MATTER

• Customer Orientation You have an excellent ability to understand and anticipate customer needs ensuring their satisfaction with every interaction
• Language Proficiency Fluent in German and English additional languages such as Spanish French Italian or Dutch are a plus
• Effective Communication You possess skills to communicate clearly and persuasively facilitating understanding and collaboration
• Flexibility You can adapt to a dynamic and ever-evolving work environment including availability for night shifts
• Teamwork You collaborate effectively with other team members contributing to an international and dynamic environment that fosters cooperation
• Solution-Focused You have the ability to quickly identify problems and propose effective solutions ensuring service continuity and customer satisfaction

WHAT WE OFFER

• Permanent Contract (Contrato Indefinido) A stable project with opportunities for progression
• AI at your fingertips From day one youll have access to Claude by Anthropic and SIXTgpt SIXTs own AI platform to supercharge your work. We invest in every team members AI journey: encouraging experimentation building knowledge and making sure youre ahead of the curve
• Attractive Salary and Professional Growth Opportunities Professional development opportunities in an international : 19200 gross per year (12 payments) plus 300 monthly Individual Target bonus 60 telework allowance and a 30% night shift premium for hours 22:00h06:00h
• Flexible Remote Work Model You can work from anywhere in Spain
• Work-Life Balance Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXT
• Flexible Compensation Benefit from private health insurance childcare support and/or a restaurant card
• Exclusive Employee Benefits Discounts for family and friends on SIXT rentals as well as offers on hotels stores Gympass business schools and more

At SIXT we use artificial intelligence tools in our recruitment processes. The first phase of the process is a phone call made by Clara our AI assistant designed to offer you an agile and flexible experience from the very first contact. If you are unable to answer the call at the time it comes in you can suggest an alternative time to Clara. If you would prefer this call to be handled by a member of our team you can also request this directly when Clara contacts you.

Additional Information :

About us:

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work :

Yes

Employment Type :

Full-time

Department / Functional Area: Customer Service
Experience: years
Vacancy: 1