Banking Operations - Claims Specialist Italian market
About the opportunity
As part of the Banking Operations group, you will join a motivated Claims team focused primarily on the support of our key markets, Italy and Spain. As a Specialist on the Italian/Spanish market, you will learn the fundamental concepts, best practices, and procedures of our team.
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In this role, you will (be):
Execute business processes on behalf of the customers, dealing with enquiries and orders, while developing a broad knowledge within your area.
Support activities linked to defined processes within Banking Operations, including regulatory requirements and risk controls, and support incoming legal requests.
Collaborate closely with internal stakeholders to ensure cases are handled efficiently, coordinate with other operational teams, and improve the quality of services delivered to our customers.
Assist in handling communications with external partners, and assist them in the day-to-day by providing answers and support.
Maintain internal documentation, ensuring it is up to date in order to stay compliant and minimise risk of audit findings.
Handle insolvency and edge cases, developing a strong understanding of the legal implications and compliance the bank is subjected to.
Contribute to improving processes with a strong customer focus, and support operational teams with the analysis of incidents.
Provide feedback and opportunities to teams in order to streamline processes and standardize workflows.
What you need to be successful in:
Initial experience or a strong interest in banking operations, legal, or regulatory topics.
A structured way of working, with excellent organizational skills, and the ability to learn best practices and manage operational requests.
You bring a completed bank apprenticeship, or a university degree in Finance, Economics, Business Management, Mathematics, law, or a related field.
You have the ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.
Demonstrate a data analytics mindset to properly understand the data provided to you, and the ability to independently leverage data for prioritisation and decision making (SQL experience is a plus).
Fluent Italian and Spanish, as well as English (written and spoken) are required. Any other European language is a bonus.
A collaborative mindset combined with a customer oriented focus, and confidence while communicating with stakeholders.
What we offer
A fair, transparent, and confidential recruitment process.
Step into a foundational role with the opportunity to grow your operational expertise within Banking Operations.
Gain exposure to global operations and regulatory frameworks.
Collaborate with diverse teams in a dynamic, fast-growing company.
Enjoy a culture that values innovation, ownership, and continuous improvement.
The opportunity to positively impact your career journey as you continue to grow with us.
What’s in it for you:
Accelerate your career growth by joining one of Europe’s most talked about disruptors.
Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
As an employee you will have access to a Premium subscription on your personal bank account, as well as subscriptions for friends and family members.
Vacation days vary depending on your location of work. xcskxlj Additional day of annual leave for each year of service.
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