After-Sales Service Leader / MADRID

After‑Sales Service Leader

Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención.

Position based in MADRID / PINTO

Role Description

The After‑Sales Service Leader will be responsible for managing a team of technicians, monitoring KPIs, and ensuring business profitability. This role requires strong leadership skills, problem‑solving abilities, and a technical background.

Main Responsibilities

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• Coordinate and supervise a team of technicians to ensure efficient and timely service assistance.
  
• Monitor key performance indicators (KPIs) to track the performance and effectiveness of the after‑sales service.
  
• Ensure the profitability of the after‑sales service business by managing costs and optimizing resources.
  
• Provide technical support and guidance to the team.
  
• Develop and implement strategies to improve customer satisfaction and service quality.
  
• Handle customer complaints and issues.
  
• Collaborate with other departments to ensure seamless service delivery and customer experience.
  

Expectations

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• Leadership: Demonstrate strong leadership skills to effectively manage and motivate the team of technicians.
  
• Technical Expertise: Possess in-depth technical knowledge of industrial machinery to provide accurate guidance and support.
  
• Problem‑Solving: Exhibit excellent problem‑solving abilities to address and resolve customer issues promptly.
  
• Customer Focus: Maintain a high level of customer satisfaction by ensuring timely and efficient service delivery.
  
• Spanish native and Fluent English.
  
• Experience in using Service Max or other CRM tools.
  

Equal Employment Opportunity Statement

Abrazamos la diversidad y la igualdad con un entorno de inclusión. xcskxlj Alentamos a todos a postularse para el puesto, independientemente de su origen, raza, etnia, religión, capacidad física o mental, género, identidad o expresión de género, orientación sexual y edad.

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